Are you an operational guru looking for your next opportunity?

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for an Operations Program Manager to support a growing team that is building communities that matter – one program at a time. This Program Manager will own relationships with a team of community program managers and various Business, Operations, Design, Marketing, Events and Engineering groups to  understand existing processes and systems while driving improvements to the same. You will be accountable for documentation and the effectiveness of your processes and have deep understanding of the performance of your area in market, including the performance of your process area within the competitive landscape.

Would you like to...

  • Be accountable for high quality Process Optimization and Instrumentation – Process Management of all facets concept through ideation and hand over to design to engineering to release and managing amplification camapaigns when moved into execution.
  • Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality
  • Clearly and effectively communicates findings and makes recommendations for improvement.
  • Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions.
  • Translates business and operational strategies into actionable process improvement efforts with defined outcomes.
  • Works with both business, marketing, design and engineering teams to define, instrument and execute upon process measures and metrics that tie to LOB and Corp KPI’s
  • Designs processes and builds tools for automation / workflow / process execution; leads business requirements gathering.
  • Manage calculation and payment compliance for designated area of responsibility.
  • Ensure execution to SLA for your capability, understanding how changes upstream or downstream of your processes will impact overall payout SLA. Work with your peers and BPO to manage delivery to SLA - on time and accurate payout. 
  • Capture and document technical requirements for our calculations and payments and capture a working Plan of Record for process improvements, driving change control, managing issues and escalation, triage, cross group coordination and milestone management. 
  • Design, store, and utilize relevant data as it pertains to your capability and programs.
  • Support the team lead directly in creating executive level presentations, metrics reports and help to build and drive team strategy.

We would like you to have...

  • High energy individual with a “can do” attitude
  • 3-5 years consulting industry experience
  • Strong end to end thinking with process orientation; ability to develop enterprise-wide solutions
  • Experience in process mapping, modeling or mining
  • Years of experience working with and strong understanding of Azure DevOps, Microsoft Teams and SharePoint
  • Strong analytical skills and experience with performance improvement methodologies
  • An understanding of leveraging marketing engines for omni-channel amplfication of events, campaigns and challenges
  • Experience in automation or citizen developer tools (Power Apps, Power Automate, Power BI or similar products)
  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization
  • Utilize critical thinking skills, assimilate and implement new information rapidly and think strategically
  • Previous Microsoft experience is ideal

Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
  • Encourages innovation and experimentation
  • Understands that changes will occur and adaptability is crucial to assist when it does
  • Emphasizes and rewards collaboration
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.


Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.


Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Designit’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.