ACCOUNT MANAGER, Seattle - Remote

Can you drive business growth within our existing global tech clients? You will work collaboratively with Account Directors, Project Managers and cross-discipline leads to understand Designit capabilities, align to client needs and ensure successful project engagement. 

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for an Account Manager with the passion and experience to drive success for our clients.

Our new Account Manager will play a role in the Client Services Team to help drive growth and Satisfaction across our clients. This role is perfectly suited for a motivated Account Manager with 2+ years of experience at a consulting company or marketing agency. You must be passionate about ensuring our clients enjoy a “white-glove” experience that reinforces our partnership for continued business together. You will be expected to support multiple workstreams and the management of day-to-day relationships with key clients, while continuing to identify new opportunities to expand our services.

 

Would you like to...

  • Build strong relationships with our clients; be a trusted advisor and the single POC for their issues, questions, requests, escalations, and concerns.
  • Execute account planning development, general business rhythms for internal reporting and continued client communication for all projects, business brief, budgets, and planning in collaboration with PMO, work to create estimates with the team for client approval and approves client invoices. 
  • Responsible for staying informed on activities that are occurring within each project on their account and reporting to Account Director.
  • Create proposals and SOWs to drive account growth, facilitate client presentations to promote capabilities and lead presentations and communication to senior and executive level audiences.
  • In partnership with PMO, drive resourcing, onboarding, and ongoing support for the consultant delivery team.
  • Partner with PMO, provide internal teams with well-documented input, support information and other materials as required; ensures that strategies are clearly defined, approved by clients, and understood by internal practices, social and creative teams. 
  • Responsible for achieving client KPIs and ensuring overall positive client satisfaction.

 

We would like you to have...

  • 2+ years of professional experience in sales or customer service, preferably marketing agency or consulting firm 
  • Experience writing intake briefs and creating marketing/strategy plans and budgets 
  • Experience tracking and reporting across clients and their individual projects 
  • Experience using analytical, sales, and productivity tools including, Salesforce, Microsoft Office Suite, and Microsoft Teams 
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines 
  • Ability to adjust to constantly changing priorities and actively “get in the trenches” to solve problems with cross-functional teams.
  • Office Suite, and Microsoft Teams 
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines 
  • Ability to adjust to constantly changing priorities and actively “get in the trenches” to solve problems with cross-functional teams.

Preferable:

  • Bachelor’s in Marketing, Business, Communications, Journalism, or similar program
  • Understanding of Microsoft ecosystem, business needs, challenges, and internal organizational structure.

 

Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
  • Encourages innovation and experimentation
  • Understands that changes will occur and adaptability is crucial to assist when it does
  • Emphasizes and rewards collaboration
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

 

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

https://www.designit.com/

 

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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