Service and Billing Notification Specialist – Redmond, WA 

Shift: Tuesday- Saturday 9am-6pm

Will need to be onsite in Redmond at least once a week.

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!  

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.  

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for a Service and Billing Communications Specialist with the passion and experience to build what matters – one project at a time. 

Would you like to...?

  • Facilitate the service and billing communications email process with service teams 
    • Email intake 
    • Email review and content finalization (assisting with writing and editing) 
    • Plan, coordinate, and track process tasks and engage with stakeholders 
    • Localization processing (when necessary) 
    • Pull email addresses, manage customer PII requests 
    • Data concatenation to support tokens/variables (when necessary) 
    • QA and final review 
    • Deliver the email through the appropriate Comms channel 
    • Update internal field of sent emails (via internal email, sites, etc)
    • Track and manage email metrics (sends, email volume sent, channel used, etc.) 
    • Manage delivery of portal notices for corresponding emails 
    • Report trends and gaps identified for Service and Billing Notifications
    • Take accurate and timely notes related to the email campaign and provide those in Azure Dev Ops. 
    • Ensure stakeholders are getting CVP approval for email campaigns with more than 20,000 subscription IDs 
  • Support escalations (GetHelp and ad hoc) related to service and billing emails 
    • Research send list 
    • Validate customer email status, e.g. hard bounce, soft bounce, etc. 
    • Assist/triage support for email delivery issues (limited basis only, e.g. provide workaround options) 
  • Intake site maintenance 
    • Assist in developing process documentation (as necessary) 
    • Template maintenance 
    • Workflow maintenance 
  • Project work 
    • Support ad-hoc project work related to optimizing service and billing communications and other team initiatives 
    • Assist in developing process documentation (as necessary) 
    • Create bug and feature requests for process and tooling improvement 

We would like you to have...

  • BA/BS Degree 
  • Excellent interpersonal, written and verbal communication skills 
  • Knowledge of techniques for formatting and manipulating data (Excel or otherwise)
  • Experience in project management, and related planning and coordination skills 
  • Nice to have but not required - knowledge of Azure services and related technical concepts  
  • Strong ability to evaluate and edit a range of written technical material 
  • Ability to prioritize and meet tight deadlines, while being flexible to sudden changes 

Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
  • Encourages innovation and experimentation
  • Understands that changes will occur and adaptability is crucial to assist when it does
  • Emphasizes and rewards collaboration
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

https://www.designit.com/

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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