SENIOR SOCIAL COMMUNITY MANAGER LEAD, Remote - Seattle

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!  

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. VisionariesAnd we fundamentally believe that we’re better together.  

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Senior Social Community Manager Lead with the passion and experience to design what matters – one project at a time. 

We are currently looking for an experienced Senior Social Community Manager Lead to join the DesignIt team that supports Microsoft Cloud Blog and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers,  business decision makers, and end users. Each month, we publish over 3,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Power BI, Microsoft 365 and Microsoft Teams are just a few examples of the 170+ innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.

As the Senior Social Community Manager Lead, you will be accountable for managing a diverse 24x7 team in a global environment, increasing the effectiveness and efficiency of the DesignIt team primarily focused in Community Management and Brand Championship. This role requires a skilled leader with impeccable attention to detail and excellent communication skills who works successfully with team members, stakeholders, and senior managers. This individual will represent DesignIt by providing world class service and displaying our core principles in all their communications.

 

Would you like to...

  • Represent Community Management Team to Microsoft stakeholders and broader Cloud Marketing Team
  • Act as the primary point of contact for client requests during shift; regularly coordinate deliverables with other leads and Brand Champions
  • Lead & mentor 24x7 Community Manager team including performance management and providing on-going feedback to direct reports across 24x7 shifts
  • Provide overall direction and delegation of Social Community Manager Team in partnership with Shift Leads
  • Provide Metric and KPI inputs for Monthly Business Review and be prepared to speak in-depth to ALL highlights and opportunities in partnership with analytics team
  • Provide ongoing updates around team CSAT and morale
  • Continuously audit existing processes and systems to ensure effectiveness and program optimization for community team
  • Serve as an operational subject matter expert by establishing, demonstrating, and sharing best practices with team
  • Identifying Coaching/Mentoring/Growth Opportunities for team members, including weekly 1:1 discussions for shift leads
  • Responsible for overseeing shift scheduling to ensure proper resource allocation for required coverage and PTO approvals in accordance to Microsoft & DesignIt
  • Oversee onboarding, account setup, and training of new hires, including interview participation
  • Partner closely with team Operations PM, Accounts and stakeholders to provide ongoing recommendations enabling time critical decisions to improve program success
  • Take lead on quality control issues and escalations in partnership with Operations PM/Account Manager to mitigate risks, resolve emerging issues and deliver root cause analysis
  • Act as first point of escalation for shift leads

We would like you to have..

  • 4+ years in a client-facing role at a marketing agency or large corporate enterprise 
  • Bachelor’s degree in business, marketing, management, or related field 
  • 4+ years of experience managing a team of 20+ people
  • Proven track record of taking a strategic and deeply customer-minded approach to social media
  • Experience using enterprise social media management tools such as Opal, Sprinklr, and Power BI
  • Ability to present to clients who are at the director level with a high degree of confidence and professionalism
  • Customer service experience working in fast-paced environments
  • Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Would you like to join a global organization that... 

  • Embraces work-life balance – our employees’ well-being remains a top priority for us 
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
  • Encourages innovation and experimentation 
  • Understands that changes will occur and adaptability is crucial to assist when it does 
  • Emphasizes and rewards collaboration 
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. https://www.designit.com/

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Designit are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.