WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
About the role
We are looking for an experienced and strategic-minded regional lead for our Americas capacity planning and staffing practice. This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth. The Regional Resource Management Director will be responsible for the effective utilization of our billable team members within the region - ensuring that our casting practices uplevel the potential of our people, that we operate nimbly and flex at pace with client needs, and that we have appropriate billable headcount to achieve our business goals. This means vigilant balancing of the supply and demand of our most important asset, our people. The Regional Resource Management Director will oversee a team of local ‘in-market’ Resource Managers who will be experts at understanding project needs, evaluating pipeline to plan for future project needs, and creating and delivering on utilization KPIs across FTEs and Freelancers. The ideal candidate will have a strong analytical mindset, a deep understanding of the digital marketing industry, and the ability to develop and execute a comprehensive capacity planning strategy.
You will work in a vibrant environment with clever minds that work for a variety of large global clients. At DEPT®, we’re eager to hire the most talented experts in the game; people who continuously strive to improve their craft, are eager to learn, who want to inspire others, and strive for a better world.
Key Responsibilities:
- Capacity Planning Strategy: Work closely with operations, client service, project managers, finance, and department heads to forecast headcount trends and ensure adequate capacity to meet revenue, project and sales needs.
- Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization, making data-driven recommendations for resource allocation and optimization.
- Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
- Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
- Risk Mitigation: Proactively identify potential risks and challenges in capacity planning and develop strategies to mitigate them.
- Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, finance and sales, to ensure alignment between capacity planning and client satisfaction.
- Team Leadership: Lead and develop high-performing regional Resource Managers, fostering a culture of collaboration, continuous improvement, and accountability.
- Workflow Optimization: Continuously evaluate and improve resource management processes to streamline workflows and enhance efficiency.
- Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
- Performance Monitoring: Track key resource metrics and provide regular reports to regional and global leadership on resource utilization, project profitability, and performance.
- Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.
About you:
- Extensive experience in strategic capacity planning (resource management) and resource optimization in the digital marketing industry, with a minimum of 3 years in senior leadership roles.
- Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget.
- Proficiency in resource management software and tools.
- Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
- Proven experience in budgeting, financial analysis, and cost management.
- Strategic thinking and problem-solving abilities.
- Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.
- Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
- Exceptional leadership and team management skills.
- Team-oriented mindset with a focus on collaboration.
- Ability to work in a fast-paced, dynamic environment.
WHAT DO WE OFFER?
We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
The anticipated salary range for this position is $180,000 - $200,000. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.
WE SUPPORT YOU BEING YOU:
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
#LI-Remote
