WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
The Role
In this dynamic role, you will collaborate with a team of global writers to develop terminology and messaging for new regulations. You will work closely with cross-functional teams to create a messaging framework for various regulatory projects. This involves crafting diverse content, from messaging frameworks and terminology databases to technical writing and customer support scripts.
This is a 6 month full-time contract based in Toronto, Ontario.
Key Responsibilities:
- Craft messaging frameworks for new Regulations
- Assist in building a terminology database for different regulations
- Collaborate with global Program Leads on key messaging for different campaigns
- Act as a Point of Contact for designers/writers in each communications workstream.
- Ensure consistency and high-quality content across different pieces and channels
- Review and align content with the established messaging framework
- Liaise with Communication stakeholders to facilitate proper understanding and usage of provided terminology
- Support new regulatory projects such as the Regulatory Overview Destination
- Identify opportunities for improvements in our processes and messaging frameworks and implement them.
- Provides Ad-hoc campaign support (e.g. scripts for phone outreach and follow-up emails, updating existing marketing emails, filing tickets)
- Support new Regulatory projects
- Experience in stakeholder relations, and reaching out to team members
- Coordinate timelines for the launch of different campaigns and support in other projects
Qualifications:
- 7+ years of experience in various content writing, including messaging frameworks, terminology databases, technical writing, and phone scripts
- Bachelor’s Degree in English, Communications, Marketing, or a relevant discipline
- Familiarity with the ecommerce sector, online selling, and cross-border trading
- Excellent written and verbal communication skills to convey complex technical information clearly and persuasively
- Ability to collaborate effectively across functions and understand diverse projects and priorities
- Proven organizational skills with the ability to work independently
- Willing to work varied hours to support a team in Europe
- Proficiency in Microsoft Office, Slack, and Zoom
- Knowledge of other languages is a plus
WE OFFER:
- 15 days holiday (per annum, pro rata)
- A flexible, hybrid working policy
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
- Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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