Manchester or London, hybrid
We're looking for a Sales Operations Specialist to support our UK sales team. DEPT® are a pioneering, global tech and marketing agency. We help our clients stay ahead by producing some of the most progressive work in the world.
JOB PURPOSE
As part of the sales operations team and working closely with the UK marketing team, you will be responsible for achieving lead generation and new business targets by using a range of inbound and outbound sales tactics.
You will support the sourcing of new business leads and the growth of relationships with prospects on an ongoing and consistent basis, nurturing them into tangible opportunities together with the Growth team in line with agreed targets. You will also be responsible for qualifying inbound and marketing qualified leads against specified criteria.
To be successful in this role, it is imperative to have an inquisitive, commercially focused mind. You must research to fully understand a prospect’s business, and build personalised engagement strategies that demonstrate DEPT®’s capabilities. As part of your role, you will also support events and have a friendly and consultative approach to selling.
You must be flexible in your communication approach, ask the right questions and network throughout a prospect’s company to reach the senior stakeholders. You will be consultative in your approach, brilliant at building relationships, and adept at nurturing relationships.
KEY RESPONSIBILITIES
- Manage the qualification of marketing qualified leads against specified criteria
- Build and manage outreach campaigns in our sales enablement software to agreed target lists, constantly monitoring engagement and acting accordingly
- Contribute to the creation of campaign themes and outreach ideas
- Monitoring, cleaning up, and routing inbound requests from the global sales inbox.
- Demonstrate being a trusted first point of contact for new business leads to conduct a thorough qualification process, providing a detailed handover to the relevant pitch team
- Can collaborate with the marketing team to create and execute engagement strategies to help nurture prospects into tangible opportunities
- Support with general sales admin across the business making sure the CRM (Salesforce) is kept up to date for reporting
- Attend relevant industry events
WHAT WE ARE LOOKING FOR
Essential:
- Have a minimum of two years of experience working in a similar role
- Have experience in lead generation for the digital sector/an agency
- Have excellent written communication, interpersonal and organisational skills
- Always apply a confident, can-do attitude
- Are confident using a full range of communication techniques, including telephone calls, email, LinkedIn etc. to build engagement
Nice to have:
- Although full training will be given, the experience of Salesforce (or a similar sales database) would be beneficial
- Experience working with technical partners would also be advantageous (Sitecore, Adobe, Optimizely, Salesforce, Commercetools)
WE OFFER:
- An excellent salary based on experience and equal pay policies
- Hybrid working: you have the option of working from home and in the office and we have core working hours where you can choose your start and finish times to suit you
- Pension, free private healthcare, mental health support, and company sick pay scheme
- 25 days paid holiday with the opportunity to buy extra days
- Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
- We celebrate successes by rewarding teams when big projects go live and honouring the year’s top achievements at our annual awards ceremony
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has been climate-neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
