Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The company was founded in 2011 and is headquartered in London with offices in Manchester, New York, Los Angeles and Sydney. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Our Mission

Our mission is to build the world’s most diverse progressive home of fashion. Our team is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.

Depop exists to empower the next generation to transform fashion. We are a community-powered fashion ecosystem that's kinder to the planet and kinder to people. We give our audience something they can't get anywhere else - unique fashion, with amazing people and the chance to create a better future by showing up as their full selves, at full volume.

 

We operate on three values:

  1. Circularity - We’re taking the circular economy mainstream. Changing people’s relationship with clothes and making it easy to choose options that are kinder to the planet. 
  2. Self expression - We’re a space for self expression that encourages millions to explore, connect and find their identities through style. 
  3. Opportunity - We’re building a home of fashion where everyone feels welcome and anyone can succeed on their own terms. 

The Job

We are looking for a Seller Education, Manager to help us drive our educational efforts directed toward our sellers to help them unlock more value from our platform.

The candidate will be responsible for understanding in-depth our seller journey and preparing and executing educational plans to tackle barriers to adoption or growth. These plans will be a mixture of dedicated educational efforts for a select group of sellers as well as more scalable solutions for all sellers.

Likewise, the Seller Education Manager will be partnering with internal CRM, SEO and PMM (Product Marketing Management) teams on developing and creating educational content for email comms and  Depop’s blog.

To be successful, the candidate will need to partner cross-functionally to gather all the right insights and to drive the execution of the plans.

Responsibilities  

  • Evaluate specific development needs for different tiers to help them unlock potential and progression to the next tier
  • Audit existing educational content and programs against our community’s educational needs and evaluate their impact. Make recommendations on the next steps for the different programs (amplify, discontinue, change the format, etc.)
  • Set up a measurement framework to evaluate the impact and effectiveness of these programs 
  • Create and execute learning strategies and programs. Partner up with creative teams to co-design and deliver these training programs. Ensure they are effective and on-brand at all times
  • Make recommendations for the most appropriate format & distribution of our educational content
  • Partner up with Product to evaluate and recommend e-learning platforms integration, hosting or training technology needs. Make recommendations and coordinate implementation
  • Work as an internal consultant for marketing and PMM teams whenever they develop educational content for sellers

Requirements

  • 5+ years of experience in learning & developing of highly scalable training programs
  • Familiarity with different e-learning platforms and practices as well as in-person training best practices
  • A strategic mindset that will allow this person to focus activity on meaningful levers based on insights and competitive advantage. 
  • High curiosity to deeply understand levers and performance looking beyond the obvious
  • Experience in project management and budgeting for the overall delivery of these projects
  • Proven track record of managing multiple projects at once with a high level of commitment and great prioritisation skills
  • People management experience
  • Self-starter with a strong bias to action
  • Fast learner who is not afraid to test new ideas and learn from them, even if they are not all successful

Preferences

  • Previous experience in fashion and marketplaces is a strong plus
  • Insight into Millennial and Gen Z behaviours and attitudes 
  • Previous experience in a scale-up or a business in hypergrowth
  • Degree, certification or previous course work in Psychology, instructional design, adult education or related fields

#LI-KA1 #LI-HYBRID

Benefits:

  • Learn and Grow: We want to give our people the opportunity to learn. We offer a personal learning budget for every employee and also sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us.
  • Wellbeing: We care about our employees' wellbeing. We offer healthcare, an EAP (Employee Assistance Programme), a cycle to work scheme, weekly yoga sessions, a discounted gym membership and eye-care vouchers. 
  • Mental Health: Our employees' mental health is a top priority. We offer Headspace access and subsidised coaching and counselling appointments. We also have trained mental health first aiders available. 
  • Work/Life Balance: We offer a hybrid working model to provide a healthy work/life balance for our employees. We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees.
  • Family Life: We offer flexible working, generous maternity/paternity and parental leave policies, which include adoption and paid time off for fertility treatments. We also offer life insurance, a pension scheme and parent and carer support.
  • Office Life: We provide healthy snacks, tea and coffee in our offices. All of our offices are also dog-friendly! Do your best work with your best friend. 
  • Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials, such as quiz night, games night, movie night and more...we’ve taken this virtual for now!

Equality and Diversity Monitoring

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Depop recognises the benefits of a diverse workforce which reflects the wider population and welcomes applications from all sections of the community. Under the Equality Act (2010), Depop must demonstrate that their recruitment processes are fair and that we are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some questions to make sure that no one is being unfairly discriminated against or disadvantaged.

We collect this information only for anonymised monitoring purposes to help the organisation look at the profile of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check that we are complying with the Equality Act (2010).

Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010 

Reasonable adjustments will be made available should you be invited to interview.


GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Depop Ltd, 08316342 ("Controller"), 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN (“We”, “Us”) and can be contacted by emailing people@depop.com.

Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at people@depop.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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Diversity & Inclusion at Depop

Depop is driven to create a community where everyone feels included, represented and valued in the workplace.
We aim to do this by fostering our "Depop DNA" - putting our community first, being adaptable to the varying needs of our people while creating an inclusive, impactful and collaborative working environment.

In order to do this, we collect information on our job applications as an important part of tackling inequality and discrimination. By collecting this information, it can help us identify our areas for improvement and provides a starting point for highlighting issues.  
It is important to be aware that you do not have to take part in the monitoring process but your answers will help us to monitor fairness and equality. Any answers you give will not affect any part of our application process. 
All monitoring data is classified as personal data under the Data Protection Act and will be treated confidentially. We will only use this information for statistical purposes.

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