Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The company was founded in 2011 and is headquartered in London with offices in Manchester, New York, Los Angeles and Sydney. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.
Our mission is to build the world’s most diverse progressive home of fashion. Our team is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.
Depop exists to empower the next generation to transform fashion. We are a community-powered fashion ecosystem that's kinder to the planet and kinder to people. We give our audience something they can't get anywhere else - unique fashion, with amazing people and the chance to create a better future by showing up as their full selves, at full volume.
We operate on three values:
- Circularity - We’re taking the circular economy mainstream. Changing people’s relationship with clothes and making it easy to choose options that are kinder to the planet.
- Self expression - We’re a space for self expression that encourages millions to explore, connect and find their identities through style.
- Opportunity - We’re building a home of fashion where everyone feels welcome and anyone can succeed on their own terms.
Trust and Safety at Depop
Keeping our community safe on Depop requires both industry-leading policies and operational processes that allow us to protect our users. The trust and safety team at Depop support our community through both direct support interactions as well as building scalable solutions to keep our users safe.
To support our company-wide efforts to protect users every day we are seeking a strategic and experienced leader who is eager to learn, and is excited to build systems to support millions of people. This critical role is tasked with overseeing all of Depop’s Trust and Safety policies through to enforcement in the day-to-day operations of the business. The head of Trust and Safety will continue to develop a high performing team who lead change throughout the organisation.
We value people who can think strategically using macro-level insights, while still caring for micro-level cases affecting our community. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills.
This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. This leader needs to be a strong communicator, collaborator and influencer with the drive to get things done and gaining momentum across different teams.
- Own the strategic vision and operationalisation of Depop’s Global Trust & Safety org
- Help transform Depop’s Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
- Anticipate Trust & Safety vulnerabilities to assess risk and develop mitigation strategies.
- Take ownership of developing and driving plans from inception to delivery
- Develop an understanding of safety issues and the architecture and integration points of Depop’ community safety support processes, products, and policies
- Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
- Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
- Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
- Lead and develop managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team.
- Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.
- Significant experience leading teams in Trust & Safety in domains such as content moderation, compliance, risk or authentication.
- Track record of operationalising company vision and strategy into departmental plans and measurable outcomes
- Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
- Effective written and verbal communication and excellent stakeholder management skills
- Experience working/building relationships with cross-functional teams, delivering impact through communication, influencing teams towards achieving goals.
- Inspiring, empathetic and inclusive leader with respect for diversity of thought
- Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
- Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy.
- Written and verbal proficiency in English (required)
- Learn and Grow: We want to give our people the opportunity to learn. We offer a personal learning budget for every employee and also sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us.
- Wellbeing: We care about our employees' wellbeing. We offer healthcare, an EAP (Employee Assistance Programme), a cycle to work scheme, weekly yoga sessions, a discounted gym membership and eye-care vouchers.
- Mental Health: Our employees' mental health is a top priority. We offer Headspace access and subsidised coaching and counselling appointments. We also have trained mental health first aiders available.
- Work/Life Balance: We offer a hybrid working model to provide a healthy work/life balance for our employees. We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees.
- Family Life: We offer flexible working, generous maternity/paternity and parental leave policies, which include adoption and paid time off for fertility treatments. We also offer life insurance, a pension scheme and parent and carer support.
- Office Life: We provide healthy snacks, tea and coffee in our offices. All of our offices are also dog-friendly! Do your best work with your best friend.
- Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials, such as quiz night, games night, movie night and more...we’ve taken this virtual for now!
Equality and Diversity Monitoring
Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Depop recognises the benefits of a diverse workforce which reflects the wider population and welcomes applications from all sections of the community. Under the Equality Act (2010), Depop must demonstrate that their recruitment processes are fair and that we are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some questions to make sure that no one is being unfairly discriminated against or disadvantaged.
We collect this information only for anonymised monitoring purposes to help the organisation look at the profile of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check that we are complying with the Equality Act (2010).
Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010
Reasonable adjustments will be made available should you be invited to interview.
When you apply to a job on this site, the personal data contained in your application will be collected by Depop Ltd, 08316342 ("Controller"), 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN (“We”, “Us”) and can be contacted by emailing firstname.lastname@example.org.
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