The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.
JOB SUMMARY: The primary responsibility of the Ticketing Coordinator is to support the needs of ticket operations and service staff currently managing all ticketed events at Empower Field at Mile High, both public facing and internal. Premium Service teams will also require support with all aspects of advance event day preparation.
DUTIES AND RESPONSIBILITIES
Actively contributes to the ticket operations department by:
- Supervising the onboarding, scheduling, and communication to part time staff. This includes weekly, weekend and event day needs for operational presence and support.
- Re-enforcing the importance of providing all customers with exceptional service via all lines of communication.
- Working all Saturday shifts prior to Broncos home games to assist with time sensitive emails, phone calls, and in-person inquiries.
- Answering all wait list related emails/phone call inquiries.
- Supporting the event day preparations necessary to prepare for and launch all ticketed events at Empower Field at Mile High. This includes testing office ticket equipment to ensure systems are functioning, supplies and stations are in order, and signage facing event day public are accurate and visible.
- Assisting with review of supporting documentation required for yearly season ticket transfers.
- Establishing and maintaining a professional working relationship with stadium staff, partners, and clients. Sharing requested operational details and assisting with inquiries related to ticket activity and processes.
- Assisting operations staff with Broncos/Event builds as needed. This consists of proofing manifest pricing, inventory management, and promoter requirements.
- Providing support to ADA Manager with message tracking, online sales instruction and other duties impacting accommodations for those with disabilities.
- Supporting newly launched internal ticketing program; testing initial activation, sharing updates and customizations, and communicating details to all staff.
Supporting the Customer Service department by:
- Answering phone inquiries during periods of heavy call volume.
- Assisting Customer Service Team with potential resolutions when issues are presented re, football and non-football events. These include invoice and payment procedures, ticket management instruction, and on-sale launches.
- Supporting Customer Service Team with Season Ticket Member events. Primary focus is operational support for private ticketed events unique to NFL fan base.
- Providing wait list operational support to Customer Service team, including communications and activations for newly re-branded program.
Assisting all Premium Service Teams by:
- Providing support with contractual ticket programs impacted by third party events, specifically Right of First Refusal launches.
- Supporting Premium Sales and Service teams with event day preparations required to deliver and sustain elite status as a stadium venue. All framework elements on United Club and Suite levels involving additional assistance prior to public access.
MINIMUM REQUIREMENTS
- Resume and Cover Letter
- At least 6 months of sports/entertainment experience.
- Working knowledge Ticketmaster software (Archtics, Host, EMT, TMOne)
- Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule.
PREFERRED SKILLS AND ABILITY
- Proficient in Microsoft Office (Word, Excel, etc.)
- Strong written and oral communication, prioritization, organizational skills, and extremely detail oriented.
- Provide outstanding customer service while working in a fast-paced, unpredictable environment.
- Capable of working under pressure to meet deadlines for various projects.
- Willing to learn, be creative and have a desire to succeed
In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this position is $40,000 - $43,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
The Denver Broncos Football Club offers a robust suite of benefits for our Staff including: affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Health and dependent care Flexible Spending Accounts, Sick/Personal time, Vacation time, 401(K) matching program, Paid Holidays, Tuition Reimbursement and an Employee Assistance Program.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.