Location: Remote within the US

Salary Range: 

  • Most regions in the United States: $72,000- $82,800
  • California-specific: $76,000- $92,000
  • NYC-specific: $80,000- $96,000

Offers will vary based on experience and location-based cost-of-living calculations

  • Supervisory role: No
  • Classification: Exempt; Full-time
  • Level: 2

About our organization:

Democracy Works is a nonpartisan, nonprofit organization that collaborates with election officials, leading tech platforms, and world-class partners to drive voter access and participation. We help Americans vote by providing reliable, useful voting guidance through the sites, apps and groups they trust. This includes TurboVote, Democracy Works Election Data, the Voting Information Project (VIP), and Ballot Scout. We also co-founded the Civic Alliance alongside the CAA Foundation. Democracy Works is committed to diversity and inclusion in everything we do and aspires to have a team that's representative of the voters we serve. 

The impact you’ll make:

You’ll be joining our Product team at an exciting moment. As a Product Manager you will work to improve customer experiences and be a champion for continuous innovation - identifying, prioritizing, and executing on product improvements.

In doing so, you’ll be supported by a team of software developers, other members of the Product Team; a team of researchers who bring extensive knowledge of election administration, and a partner support team with significant experience implementing across higher education, nonprofit, and corporate environments.

You will —

  • Join a tight knit, agile tech teams of engineers and product designers (as well as other internal and external stakeholders when it makes sense) to conceive and prioritize, scope and build, ship and refine useful, effective experiences. Get to know a lot about voters and work to champion their needs across our products.
  • Inform product strategy by monitoring competitors and understanding end-user and partner needs
  • Create product requirements, user stories and specifications for new features and improvements to existing features
  • Acceptance test new features and updates, verifying that we’re always giving voters our best work
  • Collaborate with product designers and software developers to define implementation for new features, ensure clear conditions of acceptance, and take part in regular sprint-planning meetings with the developer team to prioritize their work
  • Collaborate closely with fellow product managers across tech features and tech teams to deliver an ever-improving, consistent end-user experience across user scenarios.
  • Help shape user personas guiding the development of new and existing products and programs in collaboration with user research, data, program and product partners as necessary
  • Engage stakeholders throughout the product lifecycle
  • Work closely with election research, product design, marketing, partnerships and development teams to ensure new and existing supporters and partners can discover and appreciate how our user experiences help Americans vote by providing reliable, useful voting guidance through the sites, apps and groups they trust
  • Execute on other tasks as may be assigned

You are —

  • Empathetic and comfortable acting as users’ biggest advocate
  • Attentive to detail
  • Persuasive and able to communicate your vision to both technical and non-technical audiences
  • A fantastic listener
  • Creative in the way that can pare ideas down to a clear wireframe and an initial MVP
  • A systems thinker who loves nothing more than breaking down how things work
  • Passionate about building tools that reach underserved voters

You have experience —

  • Working in a product role in a technical setting 
    • OR experience working under-the-hood on elections-related technology, whether in customer support, a programmatic role, IT or technical support, or a QA position 
  • Communicating across different areas of expertise and working in teams with diverse skills
  • Supporting users (or customers) and learning their needs
  • Writing concise, clear material on complex subjects
  • Drafting robust project requirements, whether solo or in collaboration with a technical team

How we work

Because elections take place everywhere, our employees work from all across the country. We embrace working remotely as the default. Our positions require regular, daily use of a computer (including the use of G-Suite and Slack) to conduct work and communicate with colleagues. We also have regular operating hours (10 am to 6 pm Eastern, Monday to Friday).

For those who prefer to work from an office, we are headquartered in Brooklyn, NY. We are happy to share more details about the office, including accessibility information, as on-site visits are planned. 

There may be travel for occasional staff retreats or meetings as part of certain roles. 

 

Benefits

As a member of the team, some of the benefits you’ll enjoy include:

  • 100% employer-paid medical, dental, and vision option for you and your dependents
  • 12 floating holidays and 25 days of Paid Time Off (PTO) per year
  • 12 weeks of paid parental leave
  • $1000 towards professional development activities

We also offer a 403(b) retirement plan, stipends for equipment and internet reimbursement, and annual Calm or Headspace subscription reimbursements.

 

To Apply

Please attach your resume and answers to the following questions:

  • How did you find this job listing?
  • Why are you interested in this role and working at Democracy Works?
  • Describe how you conceived and shipped a new feature or substantial improvement. (If you were not the product or program manager, explain how this experience convinced you to pursue a career in product management.)
  • Are you authorized to work lawfully in the United States for Democracy Works?

 

Our Commitment to Diversity, Equity & Inclusion (DEI) in Hiring

Democracy Works is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. 

As part of our application, you’ll see an optional form used to collect U.S. Equal Employment Opportunity Commission (EEOC) demographic information. Please note the categories used in this survey are set by the EEOC and may not reflect all existing categories.The data collected in this form is anonymized and is used in our EEOC reporting and in ongoing assessment of our recruitment practices. 

Democracy Works follows the I-9 requirements of the Immigration Reform and Control Act of 1986. Immigration sponsorship is not available for this position, and you must possess your own work authorization in the U.S. now and in the future to continue working in this position.

Please reach out to hr@democracy.works if you have any questions about our process or if you need an accommodation for a medical condition during the hiring process.

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