Description

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and over 160 cities.

Operations Support

We’re looking for talented people to join our Operations Support department and help to keep our hard-working riders happy and motivated. This is the perfect opportunity to take your first steps in an exciting, fast-growing business and develop your operational abilities.

Requirements:
  • You have excellent communication skills.
  • You rise to the challenge of always trying to find a solution to the problem.
  • You enjoy looking into processes, understanding how they work and finding ways to optimise them.
  • You are keen to ensure that your teams are providing riders with the best possible support.
  • Exceptional organisational skills and attention to detail.
  • A relentless work ethic and a willingness to go the extra mile when required.
  • Experience of managing a team is a plus.
  • A good degree or equivalent experience
Your key responsibilities will include:
  • Management and training of ~10 Rider Support Reps.
  • Maintaining high rider satisfaction by ensuring the team deal with queries quickly and accurately. 
  • Liaising and consulting with key stakeholders across the business.
  • Working closely with tech to identify any bugs, rollout new features and provide feedback on new features. 
  • Dealing with and coordinating responses to escalations and analysing the root causes of fee queries.
  • Creating and implementing new processes to drive efficiency within the team and provide amazing service to our riders.
  • Creating, analysing and sharing reporting with relevant stakeholders. 
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