Deliveroo is on a mission to transform the way the world thinks about food delivery. We’re a British tech business, founded in London in 2013. Our online delivery platform joins up customers who want great food, restaurants who seek additional revenue and riders looking for well-paid, flexible work. Customers order via our app from one of our partner restaurants, the vast majority of whom had never considered deliveries before Deliveroo. Riders then collect the prepared food and deliver it to the customer by bicycle or scooter.

We operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging with 15,000 riders. And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen.

The Area Manager is responsible for managing a large team of in-market reps to ensure riders get the best onboarding experience possible. The role reports into the Regional Supply Lead. Responsibilities include:

 

  • Hiring, coaching and performance management of on the ground teams across multiple UK cities
  • Training the team on operational processes and ensuring consistent, high-quality execution
  • Implementing new processes and managing change in a way that ensures adoption and success
  • Spending time in-market with your teams to assess their professional development and improve local operations
  • Providing local input into rider onboarding practices to help optimise the process and deliver a great rider experience
  • Providing regular competitor intelligence findings for each of your markets
  • Supporting other in-market activities (e.g., rider engagement or support)

 

Requirements:

  • Proven track record of people management, motivation and development, especially when not operating face-to-face
  • Demonstrated clear and effective communication skills
  • Ability and willingness to spend ⅗ days a week visiting your team across the South West of England.
  • Able to report on regional activities and trends

 

Benefits

  • Have a real impact at a fast-growing start-up revolutionising the food delivery space
  • Work with people who love what they do every day
  • Access to our benefits scheme which includes subsidised gym memberships and no delivery charges when you order food from the platform with Deliveroo Plus

 

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