Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2022 and we operate in 11 markets with over 60,000 riders who deliver orders from 115,000 restaurants and grocers in over 500 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

The Role

Our SMB Growth Manager oversees relationships with small and medium Grocery Retailers. As Deliveroo continues to grow, we become a major revenue channel for Grocery Partners - aside from providing the best support, we are partner consultants that use data-driven insight and industry knowledge to guide our partner's growth. The grocery team is a passionate and dynamic group of team players that work well together and with other departments...and of course, they're fun and great at building relationships! This role is based in Milan and will report to the Head of Grocery.

What you'll do:

  • Manage the relationship with a portfolio of small and medium partners with a focus on building lasting relationships and increasing profitability / revenue
  • Analyze the performance, presenting performance review meetings with important partners
  • Manage operational meetings and reviews, build and deliver insight during reviews
  • Increase revenue and health metrics by consulting grocery partners on best practice
  • Identify opportunities to developing the relationship with important grocery partners by involving and working with other parts of the Deliveroo business

Requirements

  • At least 2 years experience in commercial roles experience in retail/FMCG, or other high-growth companies
  • Experience creating long-term relationships
  • Demonstrate experience using tools and related project management applications to guide best practice

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits in areas including health insurance, dental insurance and life insurance, family, finance (pension), community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

#WAH

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