Operations Strategy is responsible for low frequency, high impact project work pertaining to all elements of UKI Operations. This work includes optimising internal ways of working in the department, managing weekly and monthly reporting plus delivering longer-term projects focusing on efficiency gains. The team’s work is cross-functional and collaborative at its core.

The Role 

Reporting into the Head of Operations Strategy you will play a key role in driving operational excellence in the department. This includes collating weekly (WPR) and monthly reports (MBR), presenting data and insights to the wider team and ensuring target setting and tracking are robust.

Working with the rest of the team, you are responsible for driving general efficiencies and process improvements while supporting our Planning & Analytics, Content & Engagement and Partner Operations teams with project work.

You’ll also lead on the planning and execution of team social and engagement events, lead on internal comms and Introonet posts as well as team strategy days. This is a diverse role requiring a blend of data composition, presentation skills, project management and interpersonal skills. 

Core competencies and requirements  

  • Thorough understanding of UKI Operations - quickly building and demonstrating thorough knowledge of the department, the models with which we interact and the goals of the team will be essential to success 
  • Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness. Don’t slavishly follow processes if they aren’t right 
  • Can build “stuff” - approaches, processes, tools and structured change methodologies 
  • Inquisitive and forward-thinking - curious, thoughtful and happy to question the status-quo. Keeps pushing for further improvements
  • Strong communicator - able to network and develop good working relationships with key stakeholders, influence, and attain the requisite buy in
  • Organised - always deliver the right work at the right time and comfortable handling multiple workstreams at the same time, working both individually and as part of a team.
  • Quick learner - able to pick things up quickly, deal with ambiguity and drive to a desired outcome
  • Fast-paced - enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market.
  • Track record of delivery - experience working on projects from start to finish to deliver real world benefits

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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