We're in the business of delivering awesome meals and groceries into everyone's home or office – fast.


We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants and grocers to consumers with an unparalleled level of convenience. We don't want people to have to suffer with bad takeaway or missing items delivered an age after they order.

You will help the hospitality industry grow as a member of the Grocery Technology team that's responsible for building the best rapid delivery platform for our grocery partners.


You will manage the integration efforts across multiple parties including grocery partners, external technology providers, internal tech team, account managers and business stakeholders to ensure visibility within each project and bring the project to successful completion.


This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to making improvements as we grow. This position is located in London and reports into the Product team.


What you'll do

  • Technical Integrations Manager will manage:
    • Pre-kickoff preparations
    • Kickoffs execution
    • Milestones
    • All partner communications to ensure the successful completion of the integration projects
    • Go live criteria and planning
    • Communication progresses internally and externally
    • Manage partner relationships and expectations
    • Anticipate bottlenecks, explore contingencies and provide escalation management
  • Handle multiple integration projects simultaneously with grocery partners from different countries from markets that Deliveroo operates in
  • Be the contact for all integration queries from the external partner. This may include:
    • Set up access credentials for APIs
    • Set up test sites so the partner can test their integrations
    • Help the partner in developing integrations with our APIs and provide support with queries around why API calls are not working during testing phase
    • Escalate issues that are more technical with the engineers in your team
  • Be an important member of a cross functional team, consisting of Integration Managers, Engineers and Implementation Consultants.
  • Stakeholder management: This is a critical role for Deliveroo to make sure both external and our teams are working toward the same goal and managing communication & changes as we roll out the integration further. You'll need to advocate for all stakeholders throughout the integration project to ensure they have the support needed to succeed
  • Process optimisation: It's essential that we learn from every integration, and get quicker and more streamlined every time.
  • You'll be one of many responsible for identifying where we can improve, and making sure that we execute required changes across product, engineering, business or other teams.

What we're looking for

  • 3+ Years relevant experience as a Technical Integrations Manager / Project Manager or Technical Programme Manager
  • Experience with direct client interactions with external stakeholders
  • Project management with emphasis on technology
  • Willingness to take responsibility and drive projects forward
  • Ability to hold each party responsible for their actions
  • Written and verbal communication skills in English
  • Demonstrated stakeholder management skills


Desirable

  • Understanding of API integration projects lifecycle
  • Troubleshoot technical API issues using tools such as Postman, or the ability to analyse an API calls payload
  • Working knowledge of Jira, and Google suite products such as Google docs, sheets and slides
  • Ability and experience working in Agile environments with the aim to add continuous incremental improvements in shorter iterations
  • Experience working closely with product and engineering teams
  • Experience in working with a cross functional team or project, including product and engineering teams
  • Technical understanding and can communicate with both technical and non-technical audiences
  • Ability to manage technical configuration of SaaS-like solutions

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