Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.

The Role

Our SMB Account Management team oversees our small-medium business brands relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing the best support, we are restaurant consultants that use data-driven insight and industry knowledge to lead our partner restaurants' growth. The SMB AM is focused on the relationship with the network on the Italian market, working with other internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. The SMB Account Manager team is a passionate, dynamic group of team players that work well together...and of course, they're fun and great at building relationships! This role is based in Torino and will report to the SMB Account Lead.

As an SMB Account Manager, you will be responsible for:

  • Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
  • Monitor and analyse the performance, presenting partner performance review meetings with important partners
  • Manage operational meetings and reviews, build and deliver insight during recurring reviews
  • Increase revenue and health metrics by consulting restaurant partners on best practice
  • Identify opportunities to developing the relationship with important restaurant partners by involving and working with other parts of the Deliveroo business

Requirements

  • At least 1 years experience in account management or sales.
  • Experience creating long-term relationships
  • Demonstrate experience using tools and related project management applications to guide best practice
  • Must be fluent in English

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits in areas including health insurance, dental insurance and life insurance, family, finance (pension), community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

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