Vendor Manager
As a Vendor Manager, you will manage the relationship with the Key strategic Vendors in Deliveroo HOP, including being the day-to-day contact between them and Deliveroo, communicating their needs to internal teams, helping grow their business on the Deliveroo  and developing the ‘best in class’ value proposition for our customers
What you’ll be responsible for
  • Driving “brilliant basics” on a day-to-day basis with the partner to maximise the customer experience
  • Lead the launch of new site for the Vendor
  • Monitor and analyse the performance of the partner’s operational metrics and lead operational performance routines with the partner, including weekly operational reviews
  • Review operating practices in sites and identify sets of recommendations that reduce partner-driven delivery issues and improve operational efficiencies for the partner
  • Coordinate the resolution of short-term operational issues in collaboration with other key Deliveroo functions
  • Generate mutual growth by sustainably increasing Order Volume, AOV, Vendor Margin and overall CX
  • Conduct analytical deep-dives to identify value opportunities by understanding customer behaviour and benchmarking partner performance vs peers
  • Ensure that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels.
  • Work with marketing counterparts to design, deliver and evaluate marketing campaigns that drive value for the partner
  • Drive the strategic agenda with your partners in line with Deliveroo’s wider restaurant strategy in collaboration with senior leaders of your restaurant partners and Deliveroo
The candidate:
This is a demanding role which will require drive, ambition and enthusiasm. The desired skills/experiences include:
  • Prior experience in a Vendor, account management or commercial role. Experience in, or working with, online or offline grocery retail is preferable.
  • Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email.
  • Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your grocery partners, in order to make clear and actionable recommendations.
  • Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace.
  • Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
  • Able to manage multiple stakeholders, and have tough internal and external conversatiosn

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