What You’ll Be Doing…

We are looking for multiple Customer Care Executives. This is an opportunity to become a founding and critical member with us. You will be directly responsible for the on-time delivery of food from Hong Kong’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

You will...

  • Actively monitoring orders placed via Deliveroo up to completion
  • Answer inbound calls from customers, riders, and restaurants
  • Proactively liaise with riders and restaurants to ensure orders run smoothly
  • Provide feedback to relevant departments to help improve our customer experience
  • Investigate and resolve customer complaints and queries
  • Respond to customer issues via email and phone

Skills You’ll Need & Eligibility…

  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem solving skills
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends

Benefits

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Friday lunches on us from the best local restaurants
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

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