The Team
We are growing our Deliveroo Editions family at the Blackwall Editions site, and we are looking for the right person to join our team.
Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. The future is even more exciting: bigger brands are joining us, we are expanding locations and markets, and finding new ways to add value and reshape the food delivery landscape. Deliveroo Editions were the world’s first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed.

The Role

The kitchen Assistant role covers a wide range of tasks across the Editions site. You will be responsible for the smooth running of the shift, including taking charge of dispatch and working as a runner, liaising with all restaurant partners to deliver food inline with our KPI’s, dealing with customer service complaints over the phone using our in-house escalation process as well as taking proactive steps to protect the customer journey.
A key part of this role surrounds your ability to step into any of the roles on site. 

Duties will include: 
Dispatch: food handover to riders, customer complaints, liaise with kitchens and riders and identify & resolve issues.
Basic kitchen preparation skills across multiple partners 
Generating Daily and EOD reports
Ensuring the site is clean and well maintained. 
Working alongside the Site Manager and Assistant Manager to maintain and deliver high standards. 
Being able to cover the site without SM or ASM
Opening and closing duties 
Logging maintenance call outs and liaising with contractors. 
Carrying out daily food safety checks and reporting any issues to the site manager and restaurant partner.
REQUIREMENTS
Trained to Food Safety level 2 as a minimum or level 3 (training provided if required). 
Strong communication skills both verbal and written.
Proactive and able to take initiatives
First Aid training ideal (training provided if required) 
Fire Marshal training ideal (training provided if required) 

 

BENEFITS
Free food and LOTS of it
Access to Deliveroo Plus (no delivery fee on all orders)
A brand new extremely impressive and fun office complete with nap room, onsite gym, basketball court and a rooftop overlooking Tower Bridge
Subsidised gym membership, cycle to work scheme, private pension and so many more benefits
An extremely fun team to work alongside!
Abundance of great online learning courses delivered by global universities
Great progression scheme within the company. 

 

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

 

Workplace & Diversity
 
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
 
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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