What You’ll Be Doing…

We are looking for multiple Customer Care Executives. This is an opportunity to become a founding and critical member with us. You will be directly responsible for the on-time delivery of food from Hong Kong’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

You will...
  • Actively monitoring orders placed via Deliveroo up to completion
  • Answer inbound calls from customers, riders, and restaurants
  • Proactively liaise with riders and restaurants to ensure orders run smoothly
  • Provide feedback to relevant departments to help improve our customer experience
  • Investigate and resolve customer complaints and queries
  • Respond to customer issues via email and phone
Skills You’ll Need & Eligibility…
  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem solving skills
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management. Self-motivated, hardworking with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends
Benefits
  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Friday lunches on us from the best local restaurants
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. #OCS #LI-KI1

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