Account Manager (Mandarin)
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We are looking for a Account Manager to join our Chinese Category. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI. The role will be commercially focused and require cross-functional collaboration with teams across the Deliveroo business (e.g. Account Management, Restaurant Support, Sales, Marketing) to ensure the Chinese Category is performing to its best.
You will work with hundreds of the highest performing Chinese restaurants around, build relationships with them, seek to understand their businesses, and use your analytical skills to drive growth and profitability. For the right candidate, this position has a strong opportunity for progression and will jump-start a successful career within the tech space.
As part of a newly formed team, you’ll have a chance to shape the account management execution. The right candidate will be hungry, ambitious and motivated to work within a fast-moving environment. The role requires a strategic mindset, strong commercial acumen and a desire to work closely with restaurants.
As a guide, the ideal person will possess the following (remember - this is just a guide):
- Fluent speaker and writer in Mandarin (and Cantonese would be a bonus!)
- Professional experience in Sales or Account Management
- Strong relationship-building skills
- Strong project and time-management skills
- Comfortable looking at and acting on data
- Ability to take ownership and work within demanding targets
- An interest in all things food and restaurants
- Experience in account management is a plus
- Experience in F&B industry is a plus
Some of the personal qualities we will look for:
- Perseverance and grit: you’re a hustler and you’re not afraid
- Competitiveness: you’ll be working within a highly efficient team who like to win (as individuals and together)
- Curiosity: you’re a lifelong learner who is always striving to be outside of your comfort zone and test new ideas
- Top-notch people skills: you have bags of emotional intelligence which can be used to win round even the toughest of accounts
Remember, this is just a guide - if you see something you can’t tick off... good, you can learn here!
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation