The Role

We need a Training Manager that will partner with Site Operations Management to develop and deliver onboarding and training for our site based employees, ensuring they have the appropriate training to fulfil their roles. In addition, the role holder will own our site standard operating procedures, ensuring our site-based staff are trained and updated as processes evolve.

The Training Manager partners with Site Operations Management across our Deliveroo Editions business to develop and deliver onboarding and training for our site based employees, ensuring they have the appropriate training to fulfil their roles. In addition, the role holder will own our site standard operating procedures, ensuring our site based staff are trained and updated as processes evolve. 

This role will involve regular travel to our sites in order to deliver training sessions. 

Editions

Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. And the future is even more exciting: bigger brands are joining us, we are expanding locations and markets, and finding new ways to add value and reshape the food delivery landscape.

Deliveroo Editions were the world’s first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed

Responsibilities

  • Partnering with site management and other key stakeholders to:
    • Develop a scalable onboarding programme for site based employees 
    • Develop training plans and supporting material for each of our site based roles
    • Determine mandatory training requirements for each site based role
    • Determine frequency of training - weekly, monthly, quarterly or annual
    • Determine those is scope for particular training interventions
  • Partnering with site management to:
    • Deliver training interventions - classroom, virtual, train-the-trainer, and hands-on training interventions / activities eg: tool box talks
    • Proactively identify capability gaps and implement solutions to address
  • Developing, owning and maintaining a suite of SOPs (Standard Operating Procedures)
  • Maintaining accurate training records, ensuring that we can evidence onboarding and training undertaken by site based employees
  • Partnering with external training vendors as required
  • Owning and evolving our standard operating procedures
  • Ad Hoc training support as required

 

Requirements

  • Experience analysing and diagnosing training needs
  • Trained to Food Safety level 3 as a minimum (training provided if required).
  • Exceptional Food Safety & Health and Safety compliance requirements
  • Experience developing and writing structured training frameworks and materials from scratch
  • Experience of developing standard operating procedures
  • Experience designing training programs and workshops
  • Experience delivering training programmes
  • Experience coordinating training programmes, including logistics booking 
  • Experience working with third party training programme providers
  • Experience working with Learning Management Systems - Docebo a bonus but not essential
  • Excellent organisational skills
  • Exceptional attention to detail
  • Great interpersonal and communication skills
  • Proficiency in G-Suite & Slack

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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