Global Operations Strategy Manager 

In this role you’ll be finding solutions to some of the toughest and most exciting operational questions we must answer for Deliveroo. You will be responsible for designing our operating model and driving major cross-functional projects (or leading the Operations workstream on them) to roll out new customer offerings 

You will be leading a dynamic team of Associates that reports to the Head of Operations Strategy. You’ll also work very closely with the following stakeholders:

  • Global Operations and Commercial teams – to shape the customer proposition, and subsequently the requisite operating model, through a robust and analytical approach
  • Global and local Operations teams – to drive and materialise continual enhancement in the rider proposition
  • Tech teams– to inform and influence priorities and/or products that have the most impact on customer and rider experiences
  • Central functions such as Policy and Legal – to ensure we can achieve our objectives profitably and within the constraints of evolving legal environments

Qualities we’re looking for

  1. IMPACT DRIVEN: You’ll take the lead on high-impact global operations projects that best serve our customers and Deliveroo riders. These range from designing and rolling out new operational capabilities e.g. accepting cash as a payment method to enhance our consumer offering, or driving innovative solutions with Product teams to reduce order lateness. You also need to make recommendations of changes, which could (or perhaps, should) be game-changing and communicate them across the business persuasively. More importantly, you must have a strong desire to galvanise action within Deliveroo.
  2. TEAM AND PROJECT MANAGEMENT: You will be accountable to manage concurrent projects as well as team members effectively. The ability to frame vague or complex business questions into bite-sized workstreams and prioritise them for team members to work on is paramount to the success of this role. Comfort with making quick yet calculated decisions, even in times of ambiguity, is also hugely important to thrive in this fast-paced environment. In addition, you should also be able to conduct quantitative and qualitative analysis to support team members and sense-check outputs. You are also expected to be able to manage stakeholders across the entire business, e.g. from the Ops planning associate in Belgium all the way up to the Executive team.
  3. AWARE AND COLLABORATIVE: While your role has a huge strategic emphasis, your recommendations should always be practicable. This means that you need to be able to step back and see the bigger picture to understand interdependencies and implications on other parts of the business. You should also be proactively consulting relevant stakeholders regularly for their input and test the pragmatism of your proposed solutions. You’ll need to be able to then rally them around these recommendations and work across functions to implement and track them effectively.

Profile

We are looking for someone who:

  • Has >5 years’ relevant experience 
  • Has a deep desire to solve real-world problems, who sees the beauty of data and structure and how important these are to understanding a problem and identifying effective solutions
  • Can prioritise effectively as well as manage multiple projects and team-members concurrently
  • Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
  • Is as comfortable problem solving with senior stakeholders as they are deep in an Excel spreadsheet
  • Takes pride in coaching and developing junior team members and others in the business

 

Requirements

Essential:

  • Experience as a Senior Associate/Case Team Leader (or equivalent) in a top-tier consultancy or strategy function in a top-tier corporate
  • Strong communication and stakeholder management skills with the ability to influence others
  • Degree from a top university 
  • Solid Excel and modelling skills i.e., pivot tables and INDEX MATCH
  • Effective PowerPoint/Google Slides skills in terms of speed and quality of output

Nice-to-have:

  • Knowledge of core SQL
  • Masters degree or MBA from a top University



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