Role overview

As a Training Manager within our newly formed Revenue Operations team, you will be responsible for the delivery of training and onboarding for our Inside Sales channels. This will cover Sales, Account Management and Customer Success for front line agents in our CoE in Manchester.

The scope of the training will include Product Knowledge, Customer Buying Cycle, Market and Proposition, Sales Process and Sales Tech stack. You will work with the Head of Commercial Training and the Revenue Operations Content Manager to ensure our teams have the tools and skills they need to excel in the market place and help Deliveroo in its vision to be the definitive food company.

 

What you'll be doing

You will be optimising the performance of our front line agents in our Sales, Account Management and Customer Success teams to drive commercial outcomes, increase Customer Satisfaction and shorten the onboarding “time to ramp” (Time it takes a new starter to reach full productivity) and ensure that existing team members continue their learning journeys to improve their performance.

  • While the majority of the role will be concerned with daily delivery of training modules to front line staff there will be time spent listening to live calls and call recording to provide one on one coaching based and feed back to the central team to define role requirements and competency frameworks.
  • Partner with Directors and Managers to identify the most critical training needs in order to provide effective education and development programs within the Program Area. Work in alignment with Customer and Training teams to ensure programs are consistent with Deliveroo’s vision, mission, values and goals.
  • Partner with peers to share best practices and program content to effectively re-build our programs and create a cutting-edge education and development department. Works collaboratively with other members of the Revenue Operations team to share ideas and ensure highest quality training is delivered.
  • Create systems for assessing needs of the target audience and a system for measuring each program's effectiveness. Adjust training as needed based on feedback. Uses data, call recording  and stakeholder feedback  to determine priorities. 
  • Develop, organize, and coordinate resources to implement integrated on-going training programs, materials, and manuals for all target audiences within CoE’s. 

 

We are looking for someone who has

  • Strong presentation, communication and collaboration skills to deliver effective training programs and work with our front line agents.
  • Outstanding organizational, analytical and multi-tasking skills to assess training needs.
  • Strong management and interpersonal skills to work effectively with Directors and Managers to develop and implement training for a Program Area.
  • Ability to create content using Google Slides, Powerpoint etc and other online L&D tools.
  • Knowledge of  a Sales Process (SPIN, Challenger, Miller Heiman, Sandler, Corporate Visions, Value Selling, Richardson etc) desirable but not essential.
  • Significant successful operations experience in sales, account management , customer success, marketing, and/or sales/revenue operations.
  • Effective experience in sales training delivery or equivalent combination of education and experience.
  • Understanding of SFDC and High Velocity Sales or similar.
  • Has an understanding of a GTM function and the levers that drive its success.
  • Location: Manchester with monthly trip to London HQ

 

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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