As the scale and complexity of Deliveroo grows, we’re looking for a passionate and organised Global CRM Engagement Executive to join our expanding team. This is a perfect opportunity to learn for someone at the start of their career, build relationships and gain expertise from working alongside industry leaders. This role will be responsible for the execution of global B2B marketing planned campaigns, lifecycle marketing automated programs.

You will be working closely within the B2B Marketing Engagement Squad who is responsible for the global strategy of lifecycle automated journeys and planned marketing campaigns. 

The successful candidate will also work closely with the Marketing Operations team who would support the Engagement squad with the correct set up in order to deliver best in class CRM comms and maximise engagement from our B2B partners.

Responsibilities 

  • Owning the end-to-end execution of global B2B marketing planned campaigns, lifecycle marketing automated programs and operational communications using Pardot and Marketing Cloud (marketing & sales CRM tool). Basic knowledge of HTML is a bonus
  • Working closely with the Product  Marketing Managers to manage and build product specific automated emails
  • Having a methodical approach to email and landing page QA testing 
  • Implementing a strong process with internal stakeholders to execute a high number of global campaigns effectively under tight deadlines 
  • Building and optimising email and landing page marketing master templates, as well as launching experiments to deliver high-performing B2B marketing campaigns 
  • Implementing a process to manage our B2B contact strategy and the cadence of communications received by partners globally across channels 
  • Ensuring the tracking is set up and working across all channels (email, landing pages, tablet notifications) to enable the business to track results and marketing impact 
  • Working closely with the Sales Tech team to recommend new tools to set up in order to deliver best in class CRM comms and maximise engagement from our B2B partner
  • Sharing post launch campaign reports with the business, including engagement metrics, experiment results and key learnings 

 

Requirements 

  • Degree level education 2:1 or above
  • On the job experience of 1-2 years using Salesforce Marketing Cloud (preferred)
  • Analytical mindset, comfortable analysing the success of CRM campaigns 
  • Basic HTML knowledge 
  • Strong attention to detail 
  • Natural communicator, with strong verbal and written communication skills
  • A team player - willing to go the extra mile to meet tight deadlines and an ability to inspire and motivate team members to do the same 
  • Able to work effectively remotely when required 

 

Good to have 

  • B2B marketing background preferred
  • Experience using Salesforce, Pardot, Marketing Cloud or other CRM tools such as Eloqua, Marketo and ExactTarget
  • Experience building emails, landing pages and push notifications 
  • Experience working in a multinational / multi-market organisation 

 

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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