Insight Manager - Consumer Propositions


SUMMARY

At Deliveroo, we are customer obsessed and it’s the Research & Insights team that helps drive a customer centric way of thinking across the organisation. We’re passionate about the value insight delivers to drive better business decisions and outcomes for customers. 

We’re looking for an Insight Manager - Consumer Propositions to join the Research & Insight team in our London HQ. You’ll be joining a growing team who are passionate about making sure the customer’s voice is heard and delivering a meaningful impact across Deliveroo. We like to have fun and are creative in how we listen and disseminate insight across Deliveroo. If you are passionate about the customer, turning insight into action, and have an analytical mindset then we’d love to hear from you!

THE ROLE
Based in Deliveroo’s Consumer org, this role will use consumer insight to help us launch discreet propositions and improve our existing ones. 

They will partner with stakeholders to advise on how consumers are likely to respond to developing opportunities (such as loyalty programmes, sustainability initiatives, or new product features). They will also share the consumer’s perspective on how we can tighten up our current propositions (such as on-demand grocery, Editions, or Deliveroo Plus).

This role is also critical in helping the business understand wider category trends and competitor initiatives within food delivery, grocery, and beyond. 

WHAT YOU’LL BE DOING

  • Proactively identify opportunities to embed consumer insight with stakeholder teams 
  • Educate cross-functionally to help stakeholders understand how to grow, improve, and launch our consumer propositions
  • Test new ideas and opportunities with consumers to support development ahead of launch, and help us to decide which to deprioritise
  • Educate the business on consumer perceptions of existing propositions and advise on how to improve these
  • Proactively keep stakeholders informed of wider category trends and competitor initiatives

REQUIREMENTS

  • A solid grasp of the full spectrum of mixed method consumer research, both quant and qual
  • Strong skills with BI tools, such as Looker, Tableau, or Oracle
  • Experience with international consumer research
  • Experience managing multiples projects, agencies, and stakeholders simultaneously
  • Data literate, with a strong understanding of how to tell the story that sits behind the data
  • Resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
  • Strong organisational and prioritisation skills, with the ability to work to changing time and resource constraints
  • Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
  • Ability to influence senior stakeholders to drive positive change for customers 

WHY DELIVEROO?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.


WORKPLACE & DIVERSITY

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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