Product Operations act as the connective tissue between the business, product and technology. They ensure that the products we build are addressing the right problems in the business, and provide valuable feedback for our Product Managers to consider next steps. 

Product Operations Managers will work closely with the relevant product teams and cross-functional stakeholders to surface, prioritise, roll-out and iterate on new product features. This role is vital in supporting growth, successful product launches, improving processes and helping to build stronger relationships between product and the wider business. 

What you’ll be doing

  • Establish role as product expert, build relationships across the business and tech and become the go-to person within the product group
  • Work with local markets and functions in order to identify key business challenges and opportunities and translate these into product requests
  • Coordinate and drive the quarterly and annual road-mapping process
  • Ensure ongoing product health by leading bug triage and product issue troubleshooting 
  • Project manage the implementation and roll-out of products, ensuring all stakeholders are aligned on launch tasks
  • Coordinate regular updates to stakeholders to ensure company wide product awareness 
  • Drive operational efficiencies and enable Deliveroo to scale by identifying and implementing process improvements

Requirements

[Essential]

  • 5+ yrs relevant experience in Project Management / Product Management / Consulting (or equivalent)
  • Experience leading cross functional projects and teams
  • Excellent oral and written communication skills
  • Ability to hold each party responsible for their actions
  • Technical understanding and ability to communicate with both technical and non-technical audiences
  • Demonstrated stakeholder management skills
  • Ability to run multiple projects simultaneously 

[Preferred]

  • Experience working with product and engineering teams is preferred

 

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

And we're just getting started.

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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