Rider Operations Representative - Rider Behaviour (FTC/Permanent)

Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

The Role

Reporting into the Rider Behaviour Manager, you will be responsible for reviewing and addressing fraudulent rider behaviour on a daily basis. You will identify new areas of rider behaviour to tackle and work as a team to understand it further. You will also spend time communicating with riders, to support them in resolving their most important issues. With this in mind, you'll need to be an excellent communicator and be diplomatic & empathetic in the way you handle these sensitive situations.

Responsibilities:

  • Supporting the Associates on their verticals/workstreams, specifically in the day to day reviewing of rider behaviour in line with the internal policies
  • Ensuring comms are sent to riders flagged on each policy, and managing riders responses (we use Zendesk so any experience is a plus!)
  • Being an expert when someone suspects a rider of fraudulent behaviour

Requirements

Required

  • You are confident with Google Sheets
  • You are a problem solver
  • You are detail-oriented 
  • You are a strong team player 
  • You are happy working in a fast-paced environment and can easily adapt to change
  • You are self-motivated and eager to learn

Nice to have

  • Proficient in other European languages (particularly French)
  • A university degree or equivalent experience, with an analytical background

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do we give low income families access to affordable healthy meals? How do we reduce food and packaging waste? How do we enable low emissions vehicles to become more mainstream? What does a future layout of a restaurant look like? What role will robotics play in the future of restaurants? How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

 

Apply for this Job

* Required