Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it. 

Our journey began with our founder Will, arriving in London and finding it almost impossible to order great food, despite living in one of the world’s best cities for food. In 2013 he got on his bike and founded Deliveroo. 

Fast forward to today and Deliveroo can be found in 12 markets, with over 110,000 riders delivering orders from over 140,000 restaurants and grocery stores serving millions of customers in 800 worldwide. 

Delivering great food from restaurants is how we started, but isn’t our only offering. We pioneered the delivery-only kitchen model, Deliveroo Editions, where we use data to identify gaps in the market and bring new brands and cuisines to new areas, giving people more choice in their local neighbourhood. And using our network and technology we provide a growing on-demand grocery service, which has not only brought incredible levels of convenience to our customers but has been a lifeline to so many during COVID.

We operate one of the most complex three sided marketplaces, and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds, and the algorithms behind our marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

There are so many questions we are working on and plenty more we haven’t even encountered. How do we give low income families access to affordable healthy meals? How do we tackle waste? How can we scale our network to tens of millions of orders a day? What does a future layout of a restaurant look like? How do data and technology help restaurants to grow as consumer habits change? How can we take what we know about a customer and offer a truly personalised selection?

At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The size of the opportunity ahead of us is immense. Only 3% of the global food market is online. Contrast that with the digital disruption of other industries, such as from travel (45%) and retail (10%), and it is clear we are at the very beginning of our journey. Despite being one of the world’s fastest growing multi-billion dollar companies, we’re only just getting started. 

We hope you’re as excited about the scale of the opportunity as we are and, if you share our ambition, that you’ll join us and be part of this incredible story.

 

Responsibilities & Requirements

The role is a new one. The successful candidate would be expected to establish Deliveroo’s public affairs priorities at EU level and then act on those priorities. You would report to the global director of public affairs and work with an existing corporate affairs lead for Belgium based in Brussels, as well as other senior figures across the company.

As part of your job, you would ensure:

  • the company is a partner in assisting governments, regulators and stakeholders deliver their priorities; 
  • the business understands risks arising from ongoing and potential public affairs and regulatory issues in the EU; 
  • the company is proactive in dealing with challenges, in communicating our business model and policy positions, and in demonstrating our commitment to the communities in which we operate; 
  • build brand trust amongst stakeholders and be seen as a responsible, European company. 

The role has an added dimension of significance given that the UK has now left the single market and Deliveroo is London headquartered. 

We are open to discussion about whether the role should be based in Brussels. If you are based outside of Brussels, it would certainly be our expectation that you would spend much of your working week there once COVID-19 restrictions permit.

Important competencies for the successful candidate will include: 

  • Several years experience in EU public affairs, politics or related areas.
  • An excellent understanding of the EU political landscape - and how it relates to a UK headquartered company with a significant presence in Member States.
  • A demonstrable record of success in campaigning and influencing political decision-making in the EU.
  • Details orientated - the ability to distil technical, legislative proposals and partner with policy and legal colleagues in formulating coherent positions for the company
  • Strong pre-existing relationships
  • An in-depth understanding of the policy and regulatory issues facing companies in the on-demand economy.
  • A proactive attitude and a desire to learn about and help make decisions right across the business, including commercial and operational decisions.
  • A desire to work in a close-knit team and across multiple teams in a growing organisation, in particular policy, legal, finance and operations.
  • An excellent verbal and written communicator with the ability to prioritise.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around

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