Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
What you’ll be doing…
As the Site Manager, you will be working with the Editions Operations Manager and taking responsibility for the whole site, from maintaining the kitchens to ensuring the smooth running of all the delivery operations, as well as working alongside our Restaurant Partners to improve their day to day business. As well as these behind the scenes functions, we will also need you to be comfortable in a guest-facing context as we operate some dine-in areas within our Editions sites and being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.
Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time and service time to Food Safety & Hygiene standards, you will have a huge influence on maximizing the profitability of the restaurant brands through using your expert knowledge to suggest labour control and stock control, amongst other innovative suggestions.
You will be working alongside an Assistant Site Manager, a well as Site Operations Associates whilst working closely with up to 10 Head Chefs and their kitchen staff.
Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
Improving our restaurant partners kitchen operational efficiency
Improving site efficiency and reducing site operational costs
Liaising with our restaurant account management and rider operations teams to improve our overall site performance
Skills you’ll need & Eligibility…
Minimum of 3 years experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants.
Along with this, a good understanding of the P&L is ideal, experience in managing P&L for your business.
Good with numbers, comfortable using data to inform your decisions
Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including week nights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Sunday evenings are our busiest time of the week.
Physically demanding, you must ensure all deliveries are ready for pick-up by our riders, coordinate with multiple kitchens, audit Restaurant Partner kitchens weekly, it;s non-stop.
Comfortable in a guest-facing context, we operate several dine-in areas within our Editions sites so being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is absolutely crucial.
Experience in leading a team, can demonstrate excellent communication skills with exceptional attention to detail, happy to train and coach new Team Members.
Can do, never give up attitude and the desire to grow and succeed with one of the worlds fastest growing food-tech companies.
Must be fluent in English & Cantonese.
- Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
- Open, respectful and fun company culture
- Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
- Friday lunches on us from the best local restaurants
- Work with people who LOVE what they do
- Meal allowance if you are required to work late
- Free Deliveroo Plus - Free delivery and access to special offers
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Diversity and Inclusion
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.