When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 7 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 7 years and we operate in 12 countries with over 60,000 riders who deliver orders from 100,000 partners in over 500 cities, across 12 countries worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and retailers and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
About the Role
The ‘Commercial Partnerships Manager - France’ is a pivotal role for Deliveroo. The desired candidate will be a great stakeholder manager, be a highly capable and commercially astute account manager, and be confident and comfortable presenting and communicating with senior stakeholders both internally and externally.
In this role, your key responsibilities will be to:
- Define and own our overall plan to partner with key FMCG brands in France, to drive growth for both Deliveroo and our partners, as well as improve our offer to consumers.
- Develop a complete understanding of the French marketplace, including both the cre restaurant and on-demand grocery channels.
- Be highly engaged and collaborate with the wider Deliveroo teams in France and UK HQ, acting as the direct interface for commercial partnerships France and key functions (marketing, grocery, restaurants) within Deliveroo.
- Act as the gatekeeper to all FMCG brands looking to work with Deliveroo in France.
- Understand the CP global plan and ensure CP is incorporated into the overall French market plan.
- Developing and managing long-term partnerships with key FMCG brands, specifically with heads of e-commerce/d-commerce, brand and marketing.
- Work closely with French FMCG partners into the building of Joint Business Plans (JBP’s).
- Create business plans for new opportunities and develop and execute project plans.
- Monitoring and analysing the performance of partner specific KPIs, preparing and presenting partner performance review meetings with key stakeholders.
- Identifying opportunities to deepen and grow the relationship with key partners by involving and working cross-functionally with other internal Deliveroo teams.
- Managing menu optimization activities and onboarding Pick Up Points / E-commerce Stores.
- Collaborate and manage In tangent with our agency partner, work with key FMCG brands to attract investment into media and activation channels across the full Deliveroo estate to maximise consumer benefit, sales and profit growth for Deliveroo and sales and incidence rate for FMCG partner brands in France.
- Significant experience in sales, business development or account management.
- Entrepreneurial spirit - operational willingness to ‘roll sleeves up’.
- Ambitious self starter, with drive to make things happen independently and through collaboration.
- Creative negotiation skills & experience in cross team stakeholder management.
- Strong problem-solving skills; effectively resolving issues that involve people, things, and processes by using logic and common sense.
- Project and change management experience; able to demonstrate managing multiple complex projects with numerous stakeholders in a structured and logical way.
- Designing, developing & executing the commercial models for new revenue streams.
- Fluent French / English is a must.
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants and retailers to grow as consumer habits change? How is the way people buy and consume food changing right now, what will it look like in the future, and how can we strive to be the “definitive food company” in this dynamic environment? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.