Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

 

What you'll be doing

  • Manage the partner relationships - be the day-to-day contact between Deliveroo and our convenience store partners, maintain a high velocity of meetings, and communicate their needs to the wider team

  • Report on performance - own the reporting for our convenience store partners & understand what is important to their businesses. Work with BI to create metrics and dashboards as well as customised reporting to deliver to partners in an efficient and timely manner

  • Marketing - Manage the marketing of our convenience store partners as they join & scale on the platform, keep on top of timelines, and collaborate cross-functionally with our New Business and Core Marketing teams to hit deadlines as we scale

  • Process Improvement - build the processes that allow our convenience store partners to succeed on the platform, spend time in their stores & with their operations team to build a playbook for last-mile convenience best practice

  • Site Roll-Out - own the administration for convenience site roll-outs as we scale the proposition, map our gaps in coverage and develop strong relationships with new convenience stores on the platform to set them up for success

What skills you'll need

  • Background: minimum 3 years’ experience in an account management or commercial role, experience in the convenience store business a plus

  • Analytical - able to cut through the noise, get deep into data and understand the data points that drive performance improvements for our convenience store partners

  • Partner Focused - be obsessed with our convenience store partners. Use quantitative and qualitative data to build a service that is right for the convenience store partners.

  • Adaptable Fixer - enthusiastic, flexible & adaptable with the ability to remove barriers and bottlenecks via facilitation, creativity and resourcefulness.  Know when you have enough insight to make-a-call and apply the 80 / 20 rule;.

  • Cross-Functional Team Player - a collaborative team player who is able to get the best out of the people around you. Able to work effectively at all levels of Deliveroo and deliver success with and through others.

  • Upbeat, Confident & High Energy - you bring freshness, energy and passion into the team.  Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved

 

Benefits and Diversity 

  • 20 days Annual Leave

  • Free Deliveroo Plus - Free Delivery and access to special offers

  • Meal allowance if you are required to work late

  • Friday lunches on us from the best local restaurants

  • Never go thirsty: Coffee machine and stocked fridges

  • Daily breakfast, healthy snacks and fruits

  • Group insurance covering hospitalisation & surgical, extended major medical, medical outpatient & outpatient specialist and dental 

  •  Voluntary dependent insurance
  • Parent friendly working culture with Enhanced Maternity & Paternity benefit and Mother’s room available  in office

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around

 

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