When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
You will lead a team that is responsible for the biggest and most strategic restaurant partners in the UK. You will create and manage joint plans with these partners, defining goals, setting ways of working, aligning internal functions and unblocking barriers to growth. Working with restaurant partners of this scale you will often have to overcome challenges that Deliveroo is facing for the first time, helping to shape the future of how we interact with the very largest partners globally.
You will be the ambassador for these partners and Deliveroo, building and resetting relationships with senior, C-Level stakeholders and ensuring clear internal ownership and engagement with the highest profile accounts that interface across many functions at Deliveroo.
You will be a key member of the UKI leadership group, interfacing with leaders of all functions as well as UKI exec on a regular basis, representing your partner and your team. You will partner with these peers on broader, cross functional projects to maximise the value that Deliveroo brings to its customers, riders and restaurants.
- Creating a commercial value proposition for your portfolio of restaurants, identifying opportunities to deepen, expand and grow in a way that is mutually beneficial
- Setting clear roles and responsibilities within your team of account managers, aligned to your joint business and commercial value proposition plans
- Managing and motivating your team of Account Managers, helping them to grow personally and professionally, unblocking barriers to growth and creating new processes and ways of working
- Creating joint business plans with the restaurant partners, identifying key business challenges, defining mutual goals and finding compelling ways to solve them
- Owning the contract negotiation and renewal process with your restaurant groups, leading discussions with relevant internal teams where necessary to agree favourable terms
- Working closely with the leaders of other key functions such as the Head of Restaurant Marketing, Head of Operations or Product and Regional Growth Managers to define and implement best in class solutions that deliver value for all stakeholders
- Tracking and reporting progress against your personal and team goals and your contribution towards the National Accounts Team goals to the National Director and UKI Leadership team
- Growing and exceeding customer satisfaction, restaurant health and Deliveroo output metrics for your portfolio of restaurants
- Becoming a trusted advisor to your key restaurant stakeholders, delivering core business performance whilst providing strategic insights, opinions and guidance about Deliveroo, restaurant competitors and the industry as a whole
The role requires a strategic mindset, strong analytical skills and management experience with a track record of exceeding financial targets as well as:
- 10+ years working in client facing, partner or vendor management roles ideally in F&B, Hospitality, Retail or FMCG companies
- Experience managing medium-sized, strategic account management or partnership teams
- Comfortable handling negotiations with business owners or C-level executives
- Strong business acumen with ability to simplify complex problems
- Financial fluency and strong understanding of P&Ls with experience making tough decisions based on multiple inputs
- Effective relationship-building, stakeholder management and communication skills at all levels
- A high-energy change agent, with entrepreneurialism and comfort with business development, able to take this team to the next level
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around