Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right?  But behind the scenes is the real story.  This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. 

 

The Role

The Head of Deliveroo for Business will be in charge of our entire corporate business unit and will lead the sales and account management teams to deliver amazing food experiences at work (wherever this might be - office, home, co-working space, etc). This person will liaise with the local and international management teams in order to achieve ambitious targets and will be the owner of the full corporate P&L for the UAE.

 

The role includes:

  • Managing corporate sales in the UAE in order to achieve sales targets

  • Leading account management to optimize our existing client portfolio

  • Liaising with local management and HQ management to make sure priorities are aligned with local and global Deliveroo goals

  • Liaising with the heads of operations and customer service to streamline orders and procedures for existing clients

  • Liaising with the marketing team to roll out corporate marketing initiatives

  • Implementing policies, protocols, and features to improve the Corporate Customer Experience

  • Designing and implementing incentive structures to promote a strong team performance

  • Taking ownership over the full P&L and strategising on how to hit top line and bottom line targets

  • Taking ownership over Salesforce processes and monitor sales & account manager performance on a team and individual level

  • Reporting back to the global corporate management teams regarding progress in the market

  • Participate in off-sites with other international corporate heads to share best-practices

 

Requirements

The ideal candidate has a natural commercial attitude, understands the corporate world, and is customer-obsessed. This person also requires the following attributes:

  • Experienced commercial professional 

    • +5 years experience in a B2B commercial role, preferably managing a sales team or as a senior sales professional;

    • Track records of achieving and surpassing commercial targets.

  • Strategic thinker, communicator and negotiator:

    • Strong analytical and organisational skills

    • Demonstrated ability to design strategic plans and execute on goals with high impact results;

    • Excellent interpersonal, communication, teamwork, presentation and project management skills;

    • Empathetic leader, that can not only build, but also mentor a team.

  • Relentless executor, motivated and process driven:

    • Exhibit ability to self-motivate;

    • Results-driven;

    • Driven, hard-working, and a self-starter who questions the status quo and strives for exceptional results.

  • Innovative and creative

    • Design new opportunities and build internal and external excitement for a new project.

 

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around

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