When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.
And we're just getting started.
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.
We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
About the Role
At Deliveroo we have a world class Data Science organisation, with a mission to enable the highest quality human and machine decision making. We work throughout the company - in product teams, in business teams, and in platform teams. We are uniquely placed to connect and calibrate quantitative decision making throughout Deliveroo, and have strong relationships with our business partners. Our team members use technical skills from the whole spectrum of Data Science: building analytical tools, informing decision making at all levels of the business via bespoke and automated analysis, running experiments, performing causal analysis, informing planning and prioritisation with robust impact estimates, building production Machine Learning and Optimization models, and upskilling the entire company in data literacy and data driven decision making.
As our Data Science organisation has evolved, a role has opened for a Technical Programme Manager to facilitate delivery and to support and develop the organisation. This role will work closely with colleagues at all levels inside and outside the Data Science organisation.
Facilitate the roll out of Data Science products to the wider company, for example Customer Lifetime Value and Retention models
Drive team meetings/offsites, work with leadership to create agendas
Drive the planning process for Data Science as part of the wider company planning cycle, which uses the OKR framework
Facilitate management of projects that come up outside the planning cycle
Ensure roadmap delivery is on track via removing blockers for the team e.g. dependencies of other teams
Regularly communicate the organisation’s progress to key stakeholders
Coordinate people allocation
Identify where we can improve our process and work with the Data Science Manager(s) and the Data Scientists to implement changes
Build positive, trusting relationships through consistent, on-time delivery of commitments and effective communication
Contribute towards making Deliveroo a great place to work
Interpersonal skills to build relationships, and collaborate with diverse geographically distributed teams
Manage multiple facets of a large-scale project and track progress
Excellent attention to detail, multi-tasking and organisational skills
Work effectively in a constantly evolving and ambiguous environment - ability to thrive and make order in chaos
Excellent communication skills - in person, in creating comprehensive succinct documents, in creating compelling presentations
Understanding of Data Science fundamentals, and ability to quickly pick up new technical skills in the Data Science domain
Experience implementing strategies and processes from scratch
Experience working in Technical Programme Management
Experience being an influential member of a highly integrated team composed of both technical and non-technical members
Preferably experience at both large tech companies and smaller startups
Preferably experience in a data science/analytics role
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around