Purpose of Job: 

Working closely with Deliveroo Kuwait’s Head of Operations to lead the Performance and Planning function, tasked with monitoring and managing the performance and efficiency of a rapidly growing market. 

Main Responsibilities:

  • Using analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network

  • Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time

  • Working with stakeholders from other departments - ensuring coordination with upcoming operational changes as well as supporting the work of those departments where possible

  • Managing team members - working closely with and eventually managing direct report(s) to ensure operational and organisational goals 

  • Continuously identifying opportunities for improvement - identifying, prioritising, managing, and executing projects to a deadline to improve operational performance in line with business priorities. Also driving internal process mapping and efficiencies

  • Experimentation - running tests to explore creative solutions and establish the levers that exist when matching supply and demand, for example a/b testing


  • At least 2-3 years experience working in fast-paced environments

  • Analytical - able to use large data sets to extract the relevant information to both identify and resolve issues. Proficiency in MS Excel / Google Sheets is required, while SQL is highly desirable  

  • Strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business

  • Effective communicator - able to disseminate ideas in a clear, concise manner to the relevant stakeholders through both verbal and written communication

  • Management experience (high desirable but not required)- able to manage direct report(s) in an effective manner 

  • Track record of ‘getting things done’ - know when you have enough insight to make a call and apply the 80 / 20 rule - rapid high quality decision

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