Hungry? Ready for a challenge? Our restaurant partners are the lifeblood of the company and we are building a dedicated function to become a strategic partner to our most valuable global restaurant partners.

 

We are looking for a seasoned fluent French speaking professional  to enhance the experience on the platform for Deliveroo’s most loved brands, delivering results for our enterprise partners and owning cross functional strategies and tactics to drive their success. You will be a true consultant to our partners - building relationships, as well as using data-driven insight and industry knowledge to solve their toughest problems. You should be comfortable getting your hands dirty, enjoy creative problem solving, and be energised by a changing and dynamic international environment. You will also build best practices to be rolled out globally across the entire Deliveroo organization.



The role will involve: 

  • Ensuring partner success: Owning the success of our largest and most loved restaurant partners on the platform governed by Joint Business Plans and Quarterly Business Reviews
  • Strategy and planning: Proactively thinking about how each partner can grow their business across the Deliveroo platform to achieve ambitious targets and stay relevant in a rapidly digitally transforming industry
  • Cross team collaboration: Championing the priorities of our partners when working with both local and central teams to ensure we are providing the best service and value across product, marketing and operations
  • Cross team collaboration: Championing the priorities of our partners when working with both local and central teams to ensure we are providing the best service and value across product, marketing and operations
  • Relationship management: Building strong relationships across the portfolio, and up to C Level with each restaurant partner. This involves developing a deep understanding of the needs of each partner, and ensuring that we are providing the appropriate levers to support them
  • Creative problem solving: Identifying the root causes of issues through a combination of intuition, data, and experimentation. 
  • Project management: Structuring and probing action plans, conducting fast-paced problem solving, and driving accountability in cross-functional teams
  • Reporting and process: Building structured reporting and overall process around account management and partner success; ability to build internal processes to create consistency and standardisation across a decentralised, global team.

 

Requirements

The role requires a strategic mindset, strong analytical skills, management experience and excellent stakeholder management with a track record of exceeding targets as well as:

  • Experience leading large scale commercial negotiations preferably including multi-jurisdictional agreements
  • 5+ years working in consulting or account management roles 
  • Excel and PowerPoint/Google Slides wizard
  • Deep understanding of P&L statements & Balance Sheets and an ability to trade-off between line items in commercial negotiation and marketing activation
  • Strong communication and presentation skills
  • Experience crafting marketing strategy and execution plans
  • Understanding of or experience in the restaurant industry a plus
  • Results oriented, data-driven and structured
  • Experience managing relationships with C-suite operators 
  • Fluency in spoken and written French (required) and Italian (preferred)
  • Experience helping set and achieve ambitious commercial outcomes
  • Strong cross functional and cross country stakeholder management

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

And we're just getting started.

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

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