When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We’re looking for someone to support our regional growth efforts across all markets. This role will work closely & collaboratively with in-country marketing teams, HQ channel leads, BI, finance, product and others to guide in-country teams to deliver best in class marketing strategies and plans that achieve commercial objectives. This role reports to the Director of Global Growth & Marketing and is based in London.
The ideal candidate is a self-starter who has experience defining marketing strategy, developing & executing demand generation campaigns and managing multiple stakeholders. You will also be looked upon to develop repeatable processes that can help us learn quickly & grow faster. This role requires an individual who can combine a strategic growth mindset with a strong skill set for operation, project management & execution. S/he will be a self starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to ‘think big’ while paying careful attention to detail.
Support a fluid, learning-oriented regional marketing organization that is constantly seeking to improve through better marketing measurement, understanding of competitive environment, customer insights, and knowledge of emerging industry trends.
Build processes and playbooks to ensure marketing teams leverage best practices from around the world and from HQ teams.
Oversee specific strategic marketing company initiatives, coordinating development of strategy and execution across countries. Reviews progress on key projects or initiatives. Coordinate and identify risks to meeting timeline & deliverables. Jump in and assist with delivery of key business projects if needed.
Assist and communicate with marketing & country leadership teams in decision-making, program management and initiative implementation.
Review, design and execute on improvements to regional growth communication cadence and operating model.
Improve and create processes and coordinate organisational procedures for optimised efficiency and productivity.
Function as a proxy, information filter and facilitator to the Director of Global Growth & Marketing, determining the proper course of action as appropriate
Track and share business growth indicators, recognising trends, troubleshooting issues and identifying opportunities to accelerate growth.
6+ years of experience with proven ability to manage multiple stakeholders across different markets to get things done.
Superb project management skills with demonstrated experience of ability to plan at a strategic level and drill down to executional detail
Proven track record in making things happen - delivering results quickly and efficiently.
A creative problem solver who can think things through analytically.
A proactive, can-do attitude, full of great ideas and able to get stuff done autonomously.
Great communication & collaboration skills with a passion for building strong relationships and working cross-functionally in order to establish and meet shared organizational goals
Experience at a top-performing retail/eComm/tech/FMCG company preferred
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.