When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
We’re looking for a Social Media Manager in the UK to grow and engage our social community. We are seeking a social media expert who has their finger on the pulse of what’s trending online, and an idea of how Deliveroo can engage with these trends.
This role will work closely with Comms, Marketing, Commercial and the Creative Studio to develop social media content that builds brand awareness and drives engagement for Deliveroo and its restaurant partners.
Based in London HQ office & reporting to the Global Head of Social Media, the Social Media Manager UK will be responsible for managing and monitoring all social media channels in the UK.
Responsibilities will include:
Developing content strategies and a regular posting schedule to reach and engage our target audience across multiple social channels
Managing all published content and day-to-day activities
Monitoring social channels, identifying opportunities for Deliveroo to engage with
Driving conversation across all channels, with a particular focus on consumers, restaurants and influencers
Working closely with our content, brand and marketing teams to brief and create social media assets
Drafting copy for social media posts to support campaign assets
Evaluating and improving the success of the social media strategy, providing weekly reports to internal stakeholders
Planning and executing bespoke social media plans for restaurant partners, with support from the Head of Social Media, Restaurant Marketing and Commercial teams
4+ years experience in a social media role
Extensive understanding of multiple social media channels
Genuine passion for social media communities and the opportunities offered by social media sharing and participation
Experience of developing brand visibility across social media channels and engaging with bloggers and influencers
Proven track record of success in growing followers and engagement on social media platforms
Experience with briefing and reviewing creative assets, including videography, photography and graphics
Outstanding organisational ability and project management skills
Experience in using using social media monitoring tools
Flawless written English
Experience in fast-paced environment
A self-starter who is comfortable with constant change
Enthusiastic and collaborative team player
Passion for food and the UK restaurant scene
Experience of managing agencies from an in-house position
Experience of working at a start-up or high-growth business
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing start-ups around.