When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 6 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 6 years and we operate in 13 countries with over 60,000 riders who deliver orders from 50,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
As the scale of Deliveroo grows, we’re looking for a passionate and personable Rider Partnerships Manager to join our UK Operations team.
This role will play a huge part in ensuring that our partnerships offering is compelling and exciting for riders & that riders and partners are well communicated with.
Working closely and alongside the Rider Content team, Global Partnerships Lead and the Rider Strategy team, this person will identify opportunities to grow our partnerships offering and deliver engaging partnership related content.
We see Rider Partnerships as a key tenet of our rider engagement, rider acquisition, and vehicle mix initiatives in 2020 and beyond.
Ability to work with a wide range of partners and maintain regular communication with these partners to ensure Deliveroo are maximising partnership opportunities for the rider fleet
Collaborate closely with the Rider Engagement team and the Global Partnerships Team, identifying efficiencies and ensuring any market-specific trends or challenges are solved through local relationships or central influence
Detailed understanding of the rider experience and an understanding of which partnerships would be beneficial to riders, including keeping a close eye on rider feedback and sentiment as well as speaking with riders face to face
Identify, plan, negotiate and execute all rider partnerships end-to-end in the UK & Ireland, including sourcing new national & local, strategic & tactical partnerships
Use rider insights, research and other data driven strategies to develop a sound understanding of the rider fleet and mix with gut instinct, to identify and proactively approach partners who can add value to the market’s rider proposition
Ensuring up to date partnerships information across all rider communication platforms
Supporting in developing an incentive-based partnership offering
2+ years of Sales, Account Management or Partnerships experience
Strong negotiator and executor. You’ll need to onboard partners, find optimal partnership structures and get deals done; you’re managing the end-to-end process and can’t be afraid to get your hands dirty
Effective internal stakeholder management, working across various departments including finance, legal etc
Basic quantitative understanding of what a good partnership looks like in financial terms for both a rider and the business
Willingness to go above and beyond a normal 9-5, this could include doing orders to test products, visiting Editions sites, testing products and speaking to riders to gain an understanding of the rider experience
Superb attention to detail. As Deliveroo is leading the charge on rider engagement best practice, on-time and efficient measurement/reporting on partnership activity is crucial
Extremely organised and able to multi-task
Strong command of English language
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.