When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
As Local Engagement Lead you'll be responsible for our overall local engagement strategy - there are more than 25,000 Deliveroo riders across the UK and Ireland, and we want to make sure that we meet and collect feedback from as many as possible in a meaningful, scalable way.
We regularly run local events in many of our markets, whether that's handing out new Deliveroo kit, answering riders' questions, showcasing our partners or responding to operational challenges or changes in rider sentiment. It's your job to fully understand our riders and to decide how we do that best.
Based in our London HQ and reporting to the Head of Rider Content & Engagement you'll manage our regional Engagement Teams and determine how to run local events to maximise their impact, support central C&E campaigns and address operational challenges.
Specific priorities within the role
Have a deep understanding of Deliveroo, the rider experience, and the differences in cities across UKI to recommend the best courses of action
Monitor rider sentiment and operational metrics across UKI, report and devise a strategy for local engagement - be creative in solving problems
Plan, schedule and organise a regular campaign of high-impact local events, allowing us to engage with as many riders across UKI as possible
Work with the Head of Content & Engagement to plan local engagement supporting major launches and campaigns
Work with our restaurant teams to build campaigns improving relationships between riders and restaurants
A background in community or political organising is preferred - know how to build communities and reach large, dispersed groups of people
Strong communication skills - able to know what to say in any situation, and to quickly build trust and respect and form relationships with people from all backgrounds
Strong project manager and experience planning and running large events with lots of moving parts - and to be very hands-on
Logical and data-driven - able to analyse data and diagnose a problem, then understand the levers we have as an Operations Team to resolve it
Flexibility in travelling across UKI (mileage and expenses covered)
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around