Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 6 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want. 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s 1000 fastest growing companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet, most of the extraordinary value this company will generate lies ahead of us. 

 

The role

Reporting into the Head of Planning and Analytics, UK&I, you will be responsible for understanding the issues within your region, getting stuck in and solving complex operational problems at a neighbourhood level. Whilst part of the team will make sure we’re performing well on aggregate, you’ll make sure we’re working well city by city. You’ll be the key point of contact between the UKIE Operations teams and your regional commercial team.

You’ll need to work closely with the other UKIE Operations teams to deeply understand the impact they have on your region and how you can better serve the delivery network as a whole based on your neighbourhood-level insights. 

You will be solving structural, rider or restaurant operations related issues, making your ability to facilitate the right conversations across multiple stakeholders crucial to the success of the role. 

You will be adept at working independently to diagnose, resolve and report on areas of concern or opportunities for improvement; at communicating proficiently with multiple stakeholders; and be able to function as a central point of rider operational excellence.

Responsibilities

  • Become a subject matter expert for rider operations 
  • Apply a hyper-local lens to our operations to win neighbourhood by neighbourhood
  • Manage the interests of customers, riders and restaurants in every decision you take to strengthen the business both now and into the future via a smooth logistics network
  • Proactively find areas for improvement, be innovative in seeking the best solution, and execute in a timely and considered manner
  • Take business priorities into account to lead project work to a very high standard 
  • Act as the key individual for the regional commercial teams within rider operations 
  • Attain the knowledge to represent operations in discussions with other stakeholders 
  • Develop operational best practice in a fast changing, dynamic and competitive environment

Core Competencies

  • Adaptable fixer - Enthusiastic and flexible with the ability to remove barriers via facilitation, creativity and resourcefulness. Don’t slavishly follow processes if they aren’t right
  • Analytical - Able to identify the relevant information required to make a decision and present that information in a concise, logical manner
  • Communication - Able to develop good working relationships with key stakeholders, influence, and attain the requisite buy in 
  • Inquisitive - Infectiously curious and happy to question the status-quo
  • Organised - Always deliver the right work at the right time
  • Project management - Experience managing multiple projects and stakeholders in a structured and logical way
  • Track record of ‘getting shit done’ - Operational knowledge of the business and how it works today. Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions
  • Have an opinion - know your stuff and be prepared to debate it to arrive at the best solution for Deliveroo
  • Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market

Requirements

  • Highly proficient in data analysis, a strong communicator and a trusted problem solver
  • Advanced Excel skills required and experience with SQL and data visualisation applications preferred
  • 1-2 years experience in consulting or similar high growth business preferred

The Department

The UKI Planning & Analytics team works on a range of subjects related to rider operations at any one time, from managing the rider cost budget; to working out how many riders we need at any one time and how to achieve that number; to working out how far we should deliver from restaurant to customer; and more. The team works as a central component of the success of the UK market, continuously interacting with many stakeholders to support the UK business in the pursuit of dominating the UK food delivery market.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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