Deliveroo Hong Kong is looking for an innovative and tech-savvy digital marketer to build, grow and manage our digital marketing strategies and activities across paid and owned channels.  As a member of the marketing team, s/he will champion the strategy and owns the outcome of our digital marketing investments. The successful candidate should have proven track record in the field of digital marketing, and is familiar with data-driven marketing technologies and performance-based marketing investment decision making.  This marketer needs to be passionate about measuring results and ROI, and not driving short term results at the expense of long term gain. S/he knows the technical infrastructure of digital advertising spaces and is known for testing and innovating in new areas and leveraging opportunities to scale programs based on results. S/he also needs to be a strong communicator, skilled negotiator, an enthusiastic problem solver who can earn trust and possess strong sense of accountability to deliver results.

Key Responsibilities 

  • Digital Marketing Strategy | Work closely with our HQ Central Teams to localise our global strategies for Deliveroo Hong Kong & APAC markets, be a strong advocate for cultural localisation to maximize relevance and impact of our campaign creative across all markets, and partner with the Central Team to meet effectiveness and efficiency goals.  Review and iterate our global performance marketing and customer relationship marketing strategies - adapt them to our local growth strategy. 

  • Digital Marketing Program Development & Innovation | Drive digital marketing innovation with media, restaurant and external partners to accelerate new customer acquisition, demand generation and customer engagement programs for Hong Kong.  

  • Digital Marketing Program Deployment & Optimization | Drive growth through continual optimization of social content and targeting for Hong Kong.  Work closely on a day-to-day basis with the Central Team of professionals in search, paid social, video and display to coordinate HK & APAC campaigns through our global processes.  Teach others about performance-based program opportunities.  

  • Data Analytics & Measurement | Collaborate HQ Central Team to define correct data framework to measure input and output KPIs, and to define & measure the quality of new customers and down-stream impact.  Actively mines campaign performance data for learnings and insights to inform optimization and future campaigns. Represents team at business reviews and owns reporting for business leaders. 

  • Stakeholder & partner management/ influence | Develops strategy and programs with internal/ global partners, advocating best practices and building strong relationships. Identifies and recommends new automation opportunities, tools, products, and placement locations, using customer data, knowledge of stakeholder goals and business goals.


Marketing Competency 

  • Develops and executes marketing programs with minimal manager oversight, managing multiple projects effectively at the same time. 

  • Proposes new ideas, concepts, or features with confidence, providing supporting data and projected ROI.

  • Proactively collaborates with other teams to share learnings and align promotions prior to making recommendations or decisions.

  • Demonstrates relentlessly high standards in campaign development and influences others to develop content that aligns with marketing brand and strategy. 

  • Shares and champions best practices across business. Is sought out by peers and stakeholders for his/her expertise.

  • Uses customer, channel, and program performance data to develop short- and long-term recommendations. Learns from experiments and dynamically course-corrects based on results.

  • Identifies program and process improvement opportunities and does not only rely on existing way of doing things. 

  • When presented with issues or opportunities, formulate a plan of action with an aggressive but realistic timeline and engages with relevant stakeholders early in the process to help facilitate action.

  • Motivates peers to act quickly on issues and opportunities and helps them properly prioritize the biggest opportunities. Demonstrates good intuition on understanding others’ points of view and potential roadblocks/ issues.

  • Dives deep to ensure data integrity by validating with alternate data sources, by comparing results to expectations and to previous experiments, and by quickly identifying anomalies and gaps.

Qualifications 

  • 10+ years of career achievement in marketing (with demonstrated financial results and business impact), of which a minimum of the most recent 6+ years in digital marketing, with proven capability in performance-driven marketing disciplines e.g. SEO, SEM, DSP, DMP, etc.

  • Entrepreneurial minded, able to articulate new ideas and influence others to gain support
    Strong learning agility, comfortable dealing with fast paced environments, able to prioritize and manage multiple digital marketing programs simultaneously
    Self-starter, problem-solver with attention to details

  • In-depth knowledge of marketing technologies and Hong Kong & APAC digital landscape 

  • Global brand or local blue-chip in-house experience preferred but will also consider strong candidates in IC roles from global media agencies 

  • Native Cantonese speaker, good written & spoken English

  • Comfortable with advanced Google Sheets/ Excel, data dashboards and capable of data mining to perform analysis to develop/enhance digital marketing program

  • Experience with clickstream analysis, attribution, web analytics, A/B testing, SEO and other digital marketing activities a strong plus 

  • Experience in food delivery APP, eCommerce, restaurant or other relevant categories a plus

  • Fun to work with

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