Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The role

Deliveroo Belgium has a database of 8000+ riders, of which 3000+ are active at any time. We communicate with them via various channels: email, website, social, sms, and many more. We are looking for a creative communication coordinator to manage these channels and is responsible for all communication towards riders.

Apart from writing emails, you will also be responsible to manage our rider website and coordinate our social media channels (Instagram and Facebook). You will engage in CRM campaigns too: helping riders through their onboarding, creating bonuses to motivate riders and work on activation campaigns.

You will need to:

  • Write our weekly email newsletter
  • Keep our rider website up to date
  • Plan and execute rider communications
  • Plan rider bonuses schemes
  • Create fun content
  • Manage our rider CRM campaigns
  • Be the communications gatekeeper
  • Coordinate communication with local and central stakeholders

You will be based in our office in Brussels, you are part of the operations team and will report to the Head of Rider Engagement.

Requirements

  • Bachelor in marketing, communication, journalistics, or similar
  • Bilingual : NL & ENG (FR is a plus)
  • Creative person
  • Loves content and communication
  • Has excellent written skills
  • A bit of HTML experience would be a plus

 

Benefits

  • A full-time job with a permanent contract
  • A competitive salary
  • Poppy account for professional use
  • Dynamic working environment in a fast growing company
  • Plenty of growth opportunities
  • A super cool and dedicated team
  • Office lunches on Fridays
  • More than enough free food from Deliveroo

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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