When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
The Business Automation Engineering (BAE) team exists to ensure that as Deliveroo grows, we are able to make the best use of our most valuable resource - people. The BAE team consists of Business analysts and Engineers.
Deliveroo’s rapid expansion means that each day we face unique new business and operational challenges - The BAE team consults internally and builds delightful tools and experiences to free employees from toil, manual tasks or redundant business processes, allowing them to flex their creativity and engage with the most important challenges we face as a company. To be the definitive food company we have to have an organisation that loves the way it works not just outcomes!
Business automation engineers are expected to be comfortable working on a wide range of projects across multiple platforms and technologies. Here are just three examples of projects Deliveroo business automation engineers have worked on in the past!
- A Slackbot to help Deliveroo employees and external CS agents explore, create and curate company terminology.
- A self-service tool to automatically generate arbitrarily large reporting presentation decks with included data and graphics
- An asynchronous reverse proxy websocket server that allows our Data Scientists to deploy any R or Python based data exploration tool behind Deliveroo’s Authentication and Authorization systems on our infrastructure
- Data/Process Fluency - to scope the catalogue of processes and map them, via workshops, to a project appropriate level, capturing the organisational responsibilities and system interactions
- Structuring Ambiguity - in issues or ways of working and help a group see it too
- Big Picture Vision - the ability to zoom out from what is currently done and see why it is we need to do it. Able to quickly draw parallels and consolidate activities from diverse activities
- Analytical Mindset - the scope to break down monolithic business problems into clearly distinct and digestible issues and then identify options to resolve them
- Attention to Detail - especially when it comes to process and the precise results teams need
- Independent Mindset - to identify novel opportunities and deliver results without large-scale engagement
- Communication Skills - whether that be managing more senior stakeholders or understanding the priorities of a stretched junior employee, ability to flex your style to get the best out of your interactions is crucial
- Natural Empathy - the ability to put yourself in the shoes of others. You understand what will drive and motivate or equally what might alienate them and can help others with that understanding
- Stakeholder Partnership - to engage, influence and excite a varied team from across multiple business units and help instil a joint feeling of ownership and pride in any transformations
- Project and Change Champion - to appreciate good but pragmatic project delivery practice and the importance of managing change to ensure successful implementation
Business automation engineers are usually expected to have:
- 1-2+ years of experience building internal tools using Python or equivalent practical experience
- Strong numerical skills and an eye for data - a basic level of SQL is required
- Strong interpersonal skills with the ability to speak english fluently and Idiomatically
- Demonstrable experience interacting with REST APIs.
- A demonstrable knowledge of testing best practices - we use pytest extensively!
- Business automation engineers need to have a strong bias for action - the status quo is never good enough!
- Adaptable, innovative and able to learn fast to cope with unique and shifting challenges
- Strong Business acumen coupled with the empathy to understand how well designed tools can change and improve their working lives.
Great Business Automation Engineers can demonstrate
- Python fluency
- Experience using any of the following Python frameworks:
- Experience developing Slack applications using the Slack API
- Understanding of project management methodologies and experience using them
- Familiarity with one of more of the following:
- Integration-as-a-service platforms like Dell-Boomi or Tray
- Data tools like Tableau and Looker
- Devops principles, the AWS environment and products
- Building basic Docker images and Kubernetes
- Knowledge of core business and finance processes and ERP systems
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.