Job Title:  Salesforce Business Analyst

Location: Cannon Street, London

Salary: Competitive

Closing Date: 6th of December 2019

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

Deliveroo’s Information Systems teams are currently running numerous change projects globally to support the rapid growth of the company and we’re seeking an experienced Salesforce Business Analyst to support the Salesforce Team and its projects. 


Business Analysts are sometimes thought of as ‘the bridge’ between the troubles within a firm and the answers to fixing them. And when you look at their vital role and job description, it’s easy to see why they’d have this reputation. The Salesforce Business Analyst is a Consultant position within Deliveroo’s Information Systems Team, responsible for analysing and assessing business needs in order to develop comprehensive road-maps and business cases. The Salesforce BA understands the business needs, animates workshops and develops supporting documentation to support and inform users.  

Other duties include but are not limited to:

  • To understand quickly the existing business processes by analysing existing Information Systems technology capability and functionality 
  • To gather internal stakeholder business requirements and recommend applicable approaches defining the business needs and recommended solutions
  • Manage functional non-functional team requirements
  • Create process models (AS-IS and to be)
  • Create and present reports/findings, business cases.
  • Assist with the configuration and administration of
  • Produce and deliver conceptual and functional analysis for data and process models


  • Msc in Management Information Systems, Accounting, or Business Strategy.
  • Working knowledge of , ERP solutions and CRM software
  • Salesforce Certified Administrator
  • BCS Business Analysis certification
  • Proven experience of working within an Agile project environment/scrum master using tools such as JIRA. 
  • Knowledge of change management best practices
  • Demonstrable experience in Business Analysis within a Consulting firm or Software provider.
  • Proven experience of successfully delivering Business & Systems Analysis within Salesforce.
  • An excellent understanding of common industry-standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Salesforce Management (Opportunity, Proposal, Sales Orders, Forecasting, territory management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management).
  • Excellent client management skills and the ability to work with customers to develop and manage an implementation plan.
  • Experience with software in an ASP/SaaS environment is a plus as is any experience with financial accounting, customer management and Salesforce automation software.


  • You’re unbelievably well organised, you love details and don’t have a cluttered desk.
  • You’re patient, understanding and love a challenge;
  • You are proactive and full of ideas
  • You have outstanding interpersonal and communication skills – excellent listening capability and an ability to deliver a message with empathy
  • You’ve got strong analytical skills;

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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