When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.
And we’re just getting started
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.
We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
We are looking for a Business Operations and Strategy Manager (BOS) to join our team based in our Brussels office. The primary role of the BOS will be to work as the right arm of the Commercial Director. He or she will work on localising the global strategy and adjusting it to the Belgian market’s needs, and will manage key projects and processes to drive the success of the commercial team.
The role will involve:
- Working with the Account Management team:
- Taking the lead on projects to directly impact the growth of our existing restaurant portfolio. You’ll anticipate new growth opportunities as they arise, and collaborate with key stakeholders, locally and in our HQ in London, to implement your ideas.
- Creation, roll out & ownership of processes, tools and reporting dashboards to improve internal efficiency
- Working with the Sales team:
- Work with Sales Strategy team centrally and locally to create and implement metrics on sales velocity & sales funnel optimisation
- Drive training on Sales tools rollout (Salesforce, Docusign, Yesware, etc)
- Reporting & analytics:
- Data analysis across our analytical tools and databases to influence the overall strategy of the Commercial team, with a specific focus on our Account Management Team (growth and retention). You’ll collaborate closely with the Head of Account Management to identify key metrics, trends and insights, which will directly impact the growth of our business.
- Provide sales intelligence by carrying out routine and ad hoc reporting and analysis for our global supply portfolio
- Supporting the Account Management team with ad hoc reporting and insights requests, as well as reporting on team KPIs
- Cross-team project management:
- Collaborate with the Commercial teams on aligning processes and facilitating best practice sharing between the teams
- Collaboration with the central HQ teams and with the local Operations and Marketing teams to support ongoing initiatives.
The ideal candidate is highly analytical with a strong set of organizational and communication skills. You’ll be able to think strategically, validate your assumptions with data, and then execute quickly on your plans.
You should also:
- Have 2+ years of experience working in banking, consulting or a similar background
- Have a passion for data crunching and detail
- Be driven, hard-working and agile. We move fast at Deliveroo and you’ll be comfortable with the same
- Be resourceful, creative, and with a keen eye for leveraging data insights to help our Account Management team make more insightful business decisions. You’re detail-oriented and able to maintain a high level of accuracy across all aspects of your work.
- Be able to create reports and dashboards in both Salesforce and Looker to be used by business stakeholders
- Be comfortable working with individuals at all levels. You must be a team player and able to galvanise support from colleagues across departments and cities.
- Be an expert in Excel. Experience using Salesforce, Looker and Google Suite would be beneficial
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.