Why Deliveroo? 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.  

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.  

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. 

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. 

We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. 

The Role

The SMB Regional Manager (APAC) is a member of the central commercial team based out of London and reporting into the Head of APAC SMB.  The goal of the APAC SMB Manager will be to influence APAC SMB implementation strategy and execute on key projects and processes within the region. The role involves working closely with in-country Commercial Directors, General Managers and the Central SMB Strategy teams. 

You will focus on end to end processes for the SMB segment of the business (small & medium businesses) and will help execute and implement global tools and processes in the APAC markets. You’ll be responsible for the SMB performance of the markets you work with. This is a highly execution and project focused role and your ability to work with multiple stakeholders and projects at the same time will be absolutely crucial.  

The role involves:

  • You will identify gaps in the restaurant lifecycle in different markets and implement solutions to fix and drive results. 
  • You will continuously improve existing SMB processes in the APAC region and implement solutions at scale. 
  • You will deep-dive into the data behind the numbers. This will allow you to understand what are the drivers behind the performance and what can we do to influence these.
  • You will own projects end-to-end and be responsible for defining the scope, roll-out plan and successful uptake of initiatives in the local markets. 
  • You will work with senior stakeholders to define the best way to move forward with the commercial aspects of the SMB business.
  • You will need to engage and win the buy-in of stakeholders, both centrally and in-market to drive forward your ideas and projects.

Required Skills 

  • Bachelor's degree required, Masters degree is a plus.
  • 3+ years of progressive experience in a strategic, consultative, or commercial function
  • Experience leading projects and teams to deliver process streamlining, standardisation and automation to achieve efficiencies
  • Strong communication skills – both verbal and written. Ability to present complex topics in a clear and concise manner to audiences at various levels of the business
  • Successful track record operating in a hyper-growth environment, partnering with and influencing management level stakeholders.
  • Strong stakeholder management skills; ability to convince and win people round to your way of thinking
  • Excellent project management skills – ability to multitask, excellent time management, organization and prioritization skills with the ability to manage and meet tight deadlines.
  • Expert  in excel. Experience using Salesforce, Looker and Google Suite would be beneficial
  • 3+ years of experience in a similar role. Consulting / in-house strategy experience preferred.

Life at Deliveroo

We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them. 

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.  

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. 

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

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