Why Deliveroo 

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour.  Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city.  Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. 

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. 

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year.  Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

In this role you’ll be solving some of the most challenging and exciting operational planning questions we have to answer to become the world-leader in food delivery.

We are looking for someone who is self-driven, highly analytical, enjoys problem-solving, and is comfortable working on concurrent projects. You are part of the Taiwan Operations team and report to the Head of Operations.  The role is predominantly project-based, with a focus on high-impact global projects. You will work closely with Local, Central, Product and Finance teams across the business.You will be a part of the team responsible for the operational performance of the delivery network in Taiwan, encompassing reliability, availability and efficiency. You ensure that we have the right number of riders on the road in the right place at the right time. Additionally, you optimise the rider’s experience of working with Deliveroo whilst taking into consideration the customer’s delivery experience and the wider priorities of the business.

Responsibilities

  • Ensure we have the right number of riders on the road at the right time, in the right place

  • Identify what resources are needed, build budgets and set KPI bands

  • Use analytics to improve the delivery network - understanding what needs to be improved to increase availability, reliability and efficiency of the network

  • Match supply and demand by using the supply model and setting your own targets and incentives

  • Build processes and setup protocols in order to account for different situations (i.e: weather related incidents, street closures)

  • Manage and lead a team of P&P associates to give them guidance, direction and coaching

  • Continuously identify opportunities for improvement - e.g. target calibration, zone reviews, optimising rider performance

  • Structure problems clearly, and formulate a plan to implement a change. It is important you are able to succinctly summarize your thought process, findings, and proposed action to the relevant stakeholders. Following through with your plan is equally important

Requirements

  • 3-5 years in consulting, banking, or strategy-related function

  • Analytical and strategic - able to ‘think big’ as well as execute ‘on-the-fly’ via understanding the dynamics of our business

  • Has exceptional organisational skills and pays attention to detail

  • SQL & Python - Essential

  • Effective communicator - outstanding interpersonal and business skills. Able to quickly establish gravitas and credibility with a range of middle to senior-level stakeholders

  • Track record of ‘getting things done’ - operational knowledge of the business and how it works today. Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high quality decisions

  • Coach - able to coach and engage your team of associates technically and professionally

  • Fluent in Chinese and English, with style and the ability to employ the appropriate tone of voice for any situation.

Personal Qualities

  • Perseverance and grit – you’re a hustler and you’re not afraid

  • Resilience - you have the ability to bounce back and adjust when things get tough

  • Active Listener - you truly engage with feedback you receive and ensure that everyone’s experience is heard and considered.

  • Creative thinker - you are able to think outside the box and bring forward innovative ideas

  • Top notch people skills – you have bags of emotional intelligence which can be used to win round even the toughest of people

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape

  • Open, respectful and fun company culture

  • BIG Friday lunches – Deliveroo'd to the office of course!

  • Free Annual Medical Examinations

  • Group Insurance for your and your immediate family

  • Gym Subsidy

  • Phone Allowance

  • Deliveroo Plus - Free delivery for all orders

  • Have a real impact on the company’s growth and evolution

  • Flat Hierachy

  • Work with people who love what they do every day

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

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